This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

calling nhs 111 ftom O2 mobile

Go to solution
Anonymous
Not applicable

on ‎23-01-2015 18:11

on ‎23-01-2015 18:11

Tried calling NHS 111 in the busy Xmas period. Got through to the wait message but was cut off twice after waiting 10 mins 40ish seconds each time. Is this O2 cutting me off or the nhs system? Anyone else had this? Can't imagine O2 knows I am not in a real conversation.
Message 1 of 8
9,781 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 154216 Posts
  • 658 Topics
  • 29422 Solutions
Registered:

on ‎23-01-2015 18:16

on ‎23-01-2015 18:16

I assume the NHS service was very busy - There is no reason for O2 to cut you off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 8
9,773 Views
7 REPLIES 7

Go to solution
Anonymous
Not applicable

on ‎23-01-2015 18:13

on ‎23-01-2015 18:13

Can someone move this out of Tugo into pay monthly forum. Sorry.
Message 2 of 8
9,778 Views
0 Kudos

Go to solution
Anonymous
Not applicable

on ‎23-01-2015 18:15

on ‎23-01-2015 18:15

The NHS number is run on behalf of the NHS by Vodafone and there was a service failure over Christmas which might explain your issue.

It was also extremely busy as people were in some cases phoning up with things that really a pharmacist could have dealt with.
Message 3 of 8
9,774 Views

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 154216 Posts
  • 658 Topics
  • 29422 Solutions
Registered:

on ‎23-01-2015 18:16

on ‎23-01-2015 18:16

I assume the NHS service was very busy - There is no reason for O2 to cut you off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 8
9,774 Views

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎23-01-2015 18:26

on ‎23-01-2015 18:26

Sounds like you got disconnected by the nhs lime not O2 I'm afraid
Message 5 of 8
9,761 Views

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎23-01-2015 18:27

on ‎23-01-2015 18:27

Kinda what I thought. O2 doesn't cut any other call at 10 mins. frustrating losing your place in the queue.  Hopefully won't happen next time. Cheers.

Message 6 of 8
9,760 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to Anonymous

on ‎23-01-2015 18:29

on ‎23-01-2015 18:29

Glad I could help
Message 7 of 8
9,754 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Anonymous
  • 133361 Posts
  • 843 Topics
  • 7624 Solutions
Registered:

on ‎23-01-2015 18:34

on ‎23-01-2015 18:34

Yes sadly the number went down at Christmas. Caused a great deal of anger with medical services. People then had to phone 999 for problems that could have been sorted with the less urgent 111 slight_frown

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
9,745 Views
Top Kudoed Authors
View All
Top