General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

I thought this was an announcement forum!

EG latest phones, updates to tariffs, outages etc!Mods/O2 please get a grip of the forum!

p2p speeds now dropped since changing package

My internet was working fine a few days ago, could download p2p files really quick and was regularly getting 100kb downloads speeds. Got a phone call last Friday and was told that the price for my plan was going up by about £2 a month. Nothing at all...

Security hole on O2 website

I didn't want to have to post this publicly, but customer services have ignored me (and hung up twice), and my emails are unanswered.SoThere is a nasty security bug on the 02 website. I changed my password via the lost password link and found my new ...

O2 to launch free wifi for all!

Yay, an actual announcement on the announcement board! What a refreshing change Free wifi access for anybody, even non o2 customers, to start rolling out from Marchlooks promising anyway, what do you lot make of this?http://www.techradar.com/news/int...

How do i put in a claim?

I'm on a 18 month contract and tonight my phone has been accidently damaged, how do i claim on insurance?

How to find out who my stalker is

Hi,I have had someone calling me for a few months know, the number is displayed as unknown, and the person never speaks at the other end. I would like to know who this is, and I have the times of the calls, could you help me ?Thanks

Need help with an Iphone please.

HelloI bought an Iphone about 1 month ago, registered it on Itunes and I even rang it to see if it was working and it was fine, but I tried it the other day and it says call failed or error in connection and I can't even conect to 1747 or anything, I...

data charge?

have had a new android phone and i'm on the £5 simplicity tariff, am currently being charged £1 per day for data EVEN if i just answer an incoming call??? HELP!!!!

Help with o2 WiFi

I am purchasing a new phone next week, it will be a big step up from my Nokia 2330c The main feature I was looking forward to was internet capabilities, having 3G and WiFi.I have a WiFi "Cloud" hotspot at work, so that's awesome. I still don't unders...

Being charged VAT on top of contract for a personal mobile

Hi,I was hoping someone could help before i get on the phone to o2. I recently upgraded my contract (November 2010) and have noticed that i am being charged for my monthly contract (£35/month) and my calls and messages (outside my allowances) and the...