General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! texting ppl abroad

HI, my boyfriend is on holiday in turkey and i was wondering will it cost me extra to text or call him or is it included in my allowance?

Yodel

I've just been subjected to one of the worst weeks of my life, courtesy of the cretinous couriers Yodel! Has anyone else had problems with them? I'm in the stage of putting in a formal complaint to them so I'd be very interested to hear other people'...

Lost my original forum username, rude o2 guru on chat didnt help

I registered on the o2 forum this morning but when i logged out and back in the o2 community forum asked me for a new username (same account) I tried a few times and the same thing keeps happening, I had to put a new username in and now my username i...

iphone 4 02 moments not refreshing error 500

Hi new to this forum does anyone know how to correct the error code 500 not loading current offers. thanks

Mobile network not available

Hi. Since this morning I am not able to make any phone calls. It is saying "Mobile network not available". I kept trying to connect to the network (O2 obviously) but it's just not working. What can I do? Thnx

Charged but not provided service

Hi, took international Favorite as a bolt on. Got disconnected through some technichal issue of O2. 9 days ago was told that the issue will be resolved in 5 working days, but issue is still not resolved while my bolt is being charged for the month. A...

O2 not providing service.

Story. Purchased a phone from O2 shop in Preston (Shopping centre), was at university at the time bought into a 24 month contract with Smartphone Sony Arc. Explicitly ask them at the shop if O2 had 3G in my local area and the reply was yes it will wo...

Roaming charges

I've tried to find the prices for roaming on PAYG on the o2 website and can't find any info at all. Anbody know where the info is?

Web site security - or the lack of it!

It is very surprising to find out how many web sites are failing to keep their security levels up to a standard, in future they may have to up their game: https://www.trustworthyinternet.org/ssl-pulse/ Use the SSL Server Test to check your favourite ...

How do I consolidate my old and new O2 accounts?

I upgraded my old O2.co.uk website account from the old username, and it now has to log-in using my email as my username. I now have:O2.co.uk account (email address as username)O2 Forums account (ksdixon)O2 Community account (lilsting10) I cannot log...