General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

iPhone insurance question, Will phone be blocked with no sim

Hey there I am asking for a bit of advice on behalf of my friend…Whilst mountain climbing, her iphone fell out of her pocket and down about 50ft to the bottom of a rock face. They couldn't get anywhere near it to retrieve it, however it was insured.A...

O2 down for pars of east london and kent?

Hello guys. Apparently o2 is down. Got 2 phones, checked them both at 6am coz i couldn't send txts and when i restarted phone, no signal no nothing. did same on other.Their status page for postcode checker says its fine..updated hourly but not for pa...

Network Issue in L34 area

Hi, Does anybody else have an issue with using o2 in the L34 area? In the last 10weeks my iphone 3gs has become useless as I cannot receive calls (caller is told number unavailable) when I call people they can't hear me at all although they are clear...

http://status.o2.co.uk/ Will we be compensated?

Will O2 compensate its users for the loss of service?

Map of area affected by the outage in South East England.

Quite a substantial chunk of the South East:http://community.giffgaff.com/t5/Servic ... 2955#M9064I expect the thieves/vandals are quite pleased with themselves!

Does anyone know why the O2 network is down…?

It would be nice if O2 sent a text out to it's customersabout what is going on with there network.

No access to Network

Hello. My phone says 'No access to network' which has never happened to me before. Is there an issue with o2's network? Anyone else with this problem? Or is it something to just do with me?I can't even ring o2 to tell them! Any advice?

02 surprises; no surprise!

It is sad to see how rubbish the new o2 surprises are. It was fun when you got a genuine surprise like free call time. Now it's 2 for 1 or a slight reduction re goods or services you are not interested in. My perception now of this service provider a...

SIM not provisioned :2?? wat is this

what is this? got a replacement SIM and all it says is this! HELPPP

upgrade from simplicity to full contract

hi just a quick 1 i am very confusedi got this deal in november great for my bb curve last week this broke so no phone rang 02 to upgrade to a full contract to be told you have to wait till 2 may ???? this is a 1 months sim deal my 02 site says i can...