General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Can I get bar taken off my iphone?

I lost my iphone on saturday night, and went to nearest o2 shop on sunday to report it. they barred the sim card and iphone for me, and i got a new one ordered on the insurance.Then today i went to work and my friend said he had it. turns out i lent ...

how to unlock my phone

hey so just got myself a blackberry on o2 pay as you go but I am moving back to south africa at the end of the month and am going to need to get it unlocked so that I can use it with my sim card at home?

o2 Phone Signal down - Expected fix 1 week time - NOT HAPPY

I live at 'MK18' my phone signal has been not working for 1 day now. I have full signal, however when I try and ring out, it comes up with call fail, I have reset my phone etc etc. Spoke to o2's awful customer service team and they have said 7 days t...

O2 Misinformed Me - Do They Have To Refund?

I bought a phone from o2 and SPECIFICALLY asked if it came unlocked as I travel between countries and need to swap networks regularly. I was told yes it does come unlocked by the manager, so I ordered my t-mobile sim, left the phone at home and visit...

I have been conned by 02

Hello all, this is my first post; wondering if anyone has had the same problem with Customer Services- I ordered 2 Iphones and received them today, however, they were the wrong model(3G instead of 3GS). I called 02 and asked for the right phones to b...

Reported my phone stolen, now someone has given it me back.

Basically my faith in society has been restored and some lovely person has returned my Blackberry back to me which i lost on a night out. I reported it stolen to 02 as soon as realized. can i get it unblocked to use again? I have the box and reciept ...

SUBSCRIBE TO PACKET DATA FIRST - NEW PHONE NO INTERNET

JUST GOT A NEW PHONE AND WHEN I TRY AND GO ON THE INTERNET WITH MY CONTRACT SIM IT SAYS "SUBSCRIBE TO PACKET DATA FIRST" DOES ANYONE KNOW WHAT TO DO SO I CAN ACCESS INTERNET AND SEND MULTIMEDIA MESSAGES, THANKS IN ADVANCE FOR ANY HELP

Losing Credit For No Reason!

Hello there. I am continually losing credit on my phone every day for no reason at all. I have a tarrif which pays out 5 pounds a month for me to send txts/phone call to any of my 10 02 numbers i have chosen. The real problem is that when i turn my i...

o2: 3 free tunes from itunes - Possible Scam? EDIT: NOT SCAM

Hi,New user here. Not sure if I've just done something silly or if I'm just being paranoid. Hope it's the latter. Got the email below from paymonthly@o2.co.uk02: Here are three songs on iTunes from O2. Just to say thanks. Choose yours now.http://a.o2...

Could someone install monitoring software on my cell phone?

Recently, some weird things are troubling me. I wonder whether it is possible for someone who has access to my cell phone to install mobile spy software on the mobile phone to track my phone activity, so that he knows when and what I do. I suspect th...