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O2 top up abroad

Anonymous
Not applicable
Hi
I've got a pay as you go O2 sim card. Last year I bought in London an Iphone4 at an O2 shop. I've got the unlock problem, because I live in Italy and it doesn't work with my Vodafone Italia sim.
I would like to top up my O2 sim, so that I could try to unlock it through the web unlocking form, but I didn't find any possible way to top up from here.
I obviously don't have a UK credit/debit card. I have a Visa credit card and a paypal account.
I also asked a friend of mine who is now in Ireland if she could top up for me, but she told me the O2 Ireland is different from the O2 UK, and so she wasn't able too to make a top up for me.
So, what should I do? If I don't top up my O2 sim, sooner or later it will expire due to the fact that I cannot use it to call or send sms.
And I also cannot use my Iphone with my Italian sim card!
Do you know any website or someone who could help me making an O2 top up/voucher from England, or sending me the code through the internet or by mail at home?
Hope someone can help me slight_smile
Elena from Italy
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adamtemp64
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the iphone has to be actually on the o2 uk network at the timethe unlock is processed so trying to get a topup done and then request the unlock will be a waste of money.
Only be getting the phone to the uk can you get it officially unlocked.
Several threads about this issue.
eg viewtopic.php?f=3&t=58510
and you asked this in march viewtopic.php?p=357744#p357744 where you got the answer it still is the same
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 2 of 7
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Anonymous
Not applicable
the iphone has to be actually on the o2 uk network at the timethe unlock is processed so trying to get a topup done and then request the unlock will be a waste of money.
Only be getting the phone to the uk can you get it officially unlocked.
Several threads about this issue.
eg viewtopic.php?f=3&t=58510

Thank you. In November a friend of mine will come to London for 4 days. I asked her if she could take my Iphone with her and go to an O2shop there and make a top up and ask for the Unlock. Do you think it is possible to unlock it in a shop? I don't really know what to do... When I bought it last year the shop assistant assured me it was easy to unlock through a website, but I tryed and was not possible.
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adamtemp64
Level 66: Unequalled
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Registered:
If a friend brings is over tops up £20 makes a few calls in the uk then requests at a shop or online it should work but on o2 could confirm that and they do not post that often. As these forums are customer to customer help.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 7
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Anonymous
Not applicable
If a friend brings is over tops up £20 makes a few calls in the uk then requests at a shop or online it should work but on o2 could confirm that and they do not post that often. As these forums are customer to customer help.

Yes, I know this forum is only customer to customer help, in fact I also sent an e-mail to the O2 staff so they could help me better, at least I hope.
So, I should tell my friend to top up at least 20£, to make some calls (maybe to the O2 shop so that she can do it all there when she is with the shop assistant) and ask them to unlock it?
Sorry if I bother you but I really am becoming crazy with this problem.
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adamtemp64
Level 66: Unequalled
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I have only unlocked using the online form not in the shop.
So until you get an official reply from o2 email support you could try sending a pm on here to zoe@o2 or abs@o2 and they may help you
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 6 of 7
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Anonymous
Not applicable
I have only unlocked using the online form not in the shop.
So until you get an official reply from o2 email support you could try sending a pm on here to zoe@o2 or abs@o2 and they may help you

Ok thank you for your help. slight_smile However, some days ago O2 replied and told me it was possible to unlock by filling in the form (and they gave me the direct link of that form).
But they didn't tell me it was necessary to have the Iphone in the UK when I unlock it... Well, I wait for the reply to the e-mail I sent them few seconds ago.
Message 7 of 7
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