Cut Me Off?.

[Anonymous]

Why the he'll did you's cut me off when I always pay my bill "on time".
I don't pay it on time "once" and you's cut me off for a week, then have the cheek to fully charge me on my next bill even though I've had no minute's, texts or data for that full week, just scandalous pff paying nearly £68 per month and this is how you repay a customer, just disgraceful, once my contract is up I'm going to go elsewhere, have a nice life.

Posted by phone sorry for the poor grammar.

[MI5]

If you have the same problem again you need to call CS and explain that you will be able to pay at a later date and they will defer your payment. Saying nothing and defaulting always results in disconnection, no matter who you are I'm afraid...

[perksie]

All companies like to be paid on time, you don't get compensated for not paying unfortunately.

I hope your new provider will be more lenient maybe, possibly well you never know your luck!

[jonsie]

The joy of direct debits!

[sheepdog]

Just us customers on here so don't expect an official response. 

If you fail to pay "once" that's what usually happens. If you don't have the money in the bank then it is your responsibility. As I'm often saying, it's what you committed to each month when you signed the contract (or upgraded). 

As for billing, you are charged a month in advance so you're paying for this month coming not the previous month. You can complain but to be honest, it won't go anywhere as it wasn't a day or two but rather a week. If its a direct debit issue then you the bank can help out on that one if there were sufficient funds available in the account.

BTW, it has been known that if you cancel the DD in plenty of time i.e. a week before you know you haven't got the funds then pay by a card around the same time, you won't get cut off (check the bill due dates carefully), then set up the DD again as normal. Changing the payment methods a couple of days before will cause a failure as you've experienced as the requests to claim are made days in advance. 

[perksie]

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@jonsie wrote:

The joy of direct debits!

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I seriously think contracts shouldn't be allowed without one, we all know certain bills have to be paid each month and messing them about always causes problems, usually for the customer.

[Anonymous]

I wouldn't mind but I've been been with O2 like 10 years with no problems, rather disappointed now.

[perksie]

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@Anonymous wrote:
I wouldn't mind but I've been been with O2 like 10 years with no problems, rather disappointed now.

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But why should that make a difference, you are an account number with a default, they don't know or care who you are or how long you have been a customer?

[Anonymous]

Maybe o2 should realise who's a loyal customer and who's not a loyal customer.

[perksie]

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@Anonymous wrote:
Maybe o2 should realise who's a loyal customer and who's not a loyal customer.

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Sorry that word loyalty isn't in my dictionary, if I don't pay my gas, electric, car insurance etc etc, the service is withdrawn, I have been with some firms for over 20 years.

I can't understand where loyalty comes in, I go where I get the best deal for me and move if I don't like it, and I have to pay my bills on time, all of them, every month without fail.

When I worked for myself with hundreds of long term customers they all paid me on time, and knew I expected that.