General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Migrations don't work weekends - Customer Service disgraceful

As a loyal customer for 15 years the service level I have received this weekend is a disgrace. I ordered online an Iphone 5 on Friday but yet whilst out on lunch I discovered your branch in Victoria So, Belfast still had some in stock. They told me t...

O2 Store Leeds - iPhone Replacement - 'Hair do'

O2 Store Leeds:Me: "Hello, my new iPhone is not right, the screen is yellow and it rattles, Can I have a replacement?”O2 Girl: “we don’t have any sorry”O2 Boy taking my phone and shaking it “yea mate, mine does that, it the camera mate” Me: “when can...

NG32 coverage

HiAnybody having trouble in the NG32 area (South Kesteve) area. we have two 02 phone (both different makes) and our neighbours have three 02 phones. None of us has been able to make or receive texts or calls for three days now, while we are in the ar...

my bill

hi everyone, this is my first posting, and what i would like to know is, how can i view the numbers i have dialled, i can't find out how to do it from my bill page, i want to find a number on my previos bill, thanks dave

O2 phishing emails

Be careful of this email doing the rounds now, O2 will never ask you to verify your account this way: http://nakedsecurity.sophos.com/2012/07/31/o2-phishing-emails-network-disruption/?utm_source=twitter&utm_medium=status%2Bmessage&utm_campaign=naked%...

o2 PAC code is invalid on other network

I received a pac code from o2 as I am transferring to Orange. PAC code is correct format for example TEL123456.When Orange use this code to try and port my number they are saying it is invalid and not associated to the number I am trying to port and ...

Data limit text messages

O2, I would like to continue receiving the text messages you send to send when I am nearing the limit of my data bundle.... HOWEVER ... PELASE DONT SEND THEM AT 2:30am You woke the wife and I up last night and I could not get back to sleep for an hou...

3g unlocking

i have recently had my 3g iphone unlocked but a "friend" told me that after putting another sim card in for a holiday trip, iwould be able to change back to 02 again . Is this true, or am i stuck with the holiday sim card?help, bazbrabb

Email hacked, how to report to o2

Hi All My gmail email was hacked last night, and the activity log showed the IP address and the ISP is o2. I am an o2 customer for my iphone and broadband and called customer service to ask how I can get the address from the IP address I have. The wo...

Samsung Note 2 LTE

Hi Does anyone have idea when the 02 will launch the Samsung Note 2 LTE? Also, as 02 ran a 4G trial in London this summer, I guess it would be nice to know when the full 02 4G/LTE service will be rolled out; starting the the major cities? This is ass...