General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Mobile network not available

Hi. Since this morning I am not able to make any phone calls. It is saying "Mobile network not available". I kept trying to connect to the network (O2 obviously) but it's just not working. What can I do? Thnx

Charged but not provided service

Hi, took international Favorite as a bolt on. Got disconnected through some technichal issue of O2. 9 days ago was told that the issue will be resolved in 5 working days, but issue is still not resolved while my bolt is being charged for the month. A...

O2 not providing service.

Story. Purchased a phone from O2 shop in Preston (Shopping centre), was at university at the time bought into a 24 month contract with Smartphone Sony Arc. Explicitly ask them at the shop if O2 had 3G in my local area and the reply was yes it will wo...

Roaming charges

I've tried to find the prices for roaming on PAYG on the o2 website and can't find any info at all. Anbody know where the info is?

Web site security - or the lack of it!

It is very surprising to find out how many web sites are failing to keep their security levels up to a standard, in future they may have to up their game: https://www.trustworthyinternet.org/ssl-pulse/ Use the SSL Server Test to check your favourite ...

How do I consolidate my old and new O2 accounts?

I upgraded my old O2.co.uk website account from the old username, and it now has to log-in using my email as my username. I now have:O2.co.uk account (email address as username)O2 Forums account (ksdixon)O2 Community account (lilsting10) I cannot log...

BETTER THAN BEFORE

just like to say o2 new messaging and posting system is better that the last system because you don`t have to go trawling threw all that gunk trying to find what your looking for just find the bit that applies to you and your away

Why do I have to log in EVERY time ?

Why do I have to log in EVERY time I visit the forums now?I see NO check box to tick to stay logged in.And that's not even taking into account I have had to re register with a NEW name as my old one is no longer working.

Nuisance Calls

Has anyone had constant phonecalls from a call centre apparently acting on behalf of 3mobile within a week of my contract with them was ended? I owe them nothing. These come from 08454153333. I have deliberately never gave them, or any other company,...

How do I change my email address attached to my community profile?

Hi all,I can't seem to find any option to change my email address for the forums. Since the new version went live last week, I have had to use my work address as for some reason my personal one woudl not validate correctly. Having supplied a new emai...