General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Wrong Flag on International Extras page for Morocco

The flag shown when selecting Morocco on the International Extras page here: http://www.o2.co.uk/internationalextras is no the flag for Morocco. Here is what the Moroccan flag looks like: https://www.google.co.uk/search?q=morocco+flag

O2 listen up

It clear to see from twitter and the threads here people are not happy with the info or way your handling this iPhone 5 upgrade, sim card swap, price info if your not going to listen to your customer they will walk people are doing it cheaper with mo...

Two logins to one account???

For some reason I have two logins for the same account. I have logged in on the one I want to delete but I'm not sure how to do this. This is making my 02 experience a nightmare and as I cannot change the details to my original login so that I can us...

email to mobile alerts

I found the following in FAQ's regarding 'email to mobile alerts' when an email has been received at your registered email address. I have set up an 02 webmail account but I cannot find a tab called 'My Message Pad' to activate alerts to my monbile. ...

O2 community spamming

[rant]My email inbox is filling up with updates to every reply to the topics I've visited. I never asked for this and I've changed my settings unticking the box to subscribe to topics but I'm still getting them. How is this set to 'on' by default - s...

Status Quo

Seems to be calming down at the start of the new week. Time to put away the Valium and Prozac, the Buspar and Inderal.....Ovaltine is the order of the day We need to take in the calories as from tomorrow because Friday 21st will soon be upon us bring...

No confirmation email for upgrade

First of, O2 website clearly states Everyone can get the new iphOne at Launch....Weirdly my preorder (O2 with the help of cpw) didn't send an email to confirm but I got the text. Also myo2 says upgrade in progress. Just wondering if anyone else exper...

EE fibre broadband

I notice EE announced a fixed line fibre product yesterday. "Meanwhile EE’s additional surprise is the announcement of a new superfast fixed line “fibre” broadband service, which will reach more than 11 million homes and businesses by the end of this...

O2:Hello.you`ll only pay up to £1 for using data on your phone today

hi - i keep getting an o2 notification - it says -O2:Hello.you`ll only pay up to £1 for using data on your phone today: i get charged for thesei hardly use my phone,but my balance going down rapidly.anyone any idea how to stop them my phone is a gala...

No O2 network coverage in TR3?

I'd really like to know if anyone else is having problems in Cornwall with the O2 network. I've had no phone calls or texts for 5 days, and neither has my husband. We have different phones and O2 said both of them had come over faulty at the same tim...