Liars.

[Anonymous]

This is a snippet of an online chat transcript.

Tracey: Thank you. And just to confirm, you are sure that the college street store in Rotherham has the iPhone 5 16gb in black in stock?
Victor: Yes Tracey we do have the iphone 5 in our stock.
Victor: Please do not worry about it.
Victor: They'll offer you handset.
Tracey: Your answer seems very generic victor. I'm not exactly confident that what you are saying is correct
Victor: I've checked the stock for you and we do have the stock for iphone 5 16,32 and 64 GB.
Tracey: How many do they have?
Victor: We do have sufficient stock this time.
Victor: You'll get the iphone 5 now Tracey

So victor assures me the phones in stock, I cancel my order and guess what? No stock. Furious and fed up with O2 and their lies. I've sent this to ofcom. And I will be making a formal complaint too.

[Anonymous]

It's unfortunate you haven't been able to secure a handset yet, but a couple of things spring to mind after reading that:

Is it not possible that the store sold out before you managed to visit?

Why did you not call the store yourself and check stock?

Yes, I know the 'Guru' should have been able to tell you as well (and for all intents and purposes they did) but they aren't exactly, shall we say, local, so might not have first hand information available that you would have had had you called the store directly.

[Anonymous]

also it might be worth trying different stores, my neighbor managed to get a handset yesterday after cancelling his pre-order

[Anonymous]

For 'Guru', read 'random person with a keyboard and a mouse to click generic answer'

[Anonymous]

I'm sure they speak very highly of you, too 

No, they aren't the most accurate of information providers and no, they don't necessarily give the same answer every time, but that's not really a reason for name calling, is it?

[Anonymous]

I rang the store 2 minutes after that chat. The advisor told me he had rang them.

[Anonymous]

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@Anonymous wrote:
I rang the store 2 minutes after that chat. The advisor told me he had rang them.

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So you rang the store and they told you they didn't have stock?

[Anonymous]

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@Anonymous wrote:
I rang the store 2 minutes after that chat. The advisor told me he had rang them.

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Well, thats just wrong then, O2 have this major problem at the moment with constant lies being told to its customers.

So have you been left with no hope of a phone at all i.e cancelled your order?

[Anonymous]

@DarkShadow, after the last few days I'm sure they despise me.

[Anonymous]

Actually it gets worse. Although better for me, due to his incompetence it would seem he didn't even cancel my order, unless it's not updated yet.