General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Resolved! Very Bad data connection in W11

hi there, it has been 10-15 days that the data connection in this area is really very bad inside apartment, pages don't load, have to wait very long - and used to work very well. I have reported to O2 phone support and the network guys twice, every n...

Resolved! Sms to Russia

I have a windows iphone and until the beginning of July I was able to send a sms to Russia with out any problem, now I am unable to, even if I reply to an incoming sms, yet it is deducted from my credit when I send the sms. I am able to send them to ...

Resolved! My balance doesn't show up when I top up with my Pay & Go account

Yes. Hello. I'm the ghost of Marie Joseph Gabriel Antoine Jogand-Pagès, and I have a Pay & Go account with the Francoist regime of the Telefonica corporation (for convenience purposes only I assure you). Unfortunately, my balance hasn't been showing ...

Resolved! Refresh? RE-THINK!!!

2 days ago l noticed on my O2 account page l could upgrade (using refresh on the 3rd August).I went on "chat" to double check this was ok.I was told yes.I went in to my store today only to be told no, because your phone was disconnected 6 months ago!...

Resolved! Credit file updates

Since June O2 have been late in updating my credit report file with Experian, I had to get in touch with Experian about O2 being late updating june report, and July reports not been updated and we are in August? Not sure what to do?

Aldi specialbuys Tablet or Smartphone £79.99

Might be of interest to some......From this Thursday 7th Augusthttps://www.aldi.co.uk/en/specialbuys/thursday-7th-august/

Does anyone use HTML when composing or editing messages here?

@Toby @ChiaraI was wondering why the HTML facility available in the message box (other than that Lithium designed it that way). I used to dabble in HTML years ago when I had a personal website (as part of my BT Broadband package, but they eventually ...

SIM swap - pseudoscience?

Just a quick question for some of the more technically knowledgeable people on here... I can't help but notice that 'sim swaps' are recommended on these forums for all manner of ailments, but from my experience most of these suggestions seem to be ov...

"upgrade" = change contract

HiJust a gripe about terminology. When I took out my latest contract I was told I could get an upgrade after 6 months. I took this to mean an upgraded phone. Definition of upgrade"raise (something) to a higher standard, in particular improve (equipme...

Spanish (Telfonica) bureaucracy alive and well in the UK

My name on my sign in account was Mr X, but I am Dr X. O2 said they could not change it just at my request (no other company has ever, ever had an issue doing this). They said they could not do it as the credit check had been done under Mr X - rubbis...