General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Loyalty Discount

HiI was on a SIM-only contract for 12 months which earned me a loyalty bonus. Now that contract has expired, O2 have not offered me anything new, so I'm now paying more for staying with them! Time to move on after all these years?

Customer Service

I have recently been experiencing problems with my health. I have subsequently been sick from work for an extended period and therefore have had reduced earnings result of this, I for the first in all the years with being with 02 had insufficient fun...

Resolved! Not registered on network - Samsung galaxy s4 mini

I got the phone today on 02 and even though the signal bar is alsmost full i am unable to make or receive calls and text due to the message "not registered on network" is there anything I can do to resolve this? Thanks

Resolved! Using internet abroad

This is going to sound really lame but my daughter has a pay & go phone and is accessing the internet using my brother's internet access in USA to post to FB and TW. She won't pay any extra will she ?

Resolved! changing mobile number

Hi can someone tell me,when i changed my mobile number how do i know when the new number is working?????????do i get a text from 02??????

FAO Guru Stewart (???) - chat from the 15th July.

I must say at first I was very disappointed when arrived to another country and it turned out my phone was blocked for other network sim cards.. I got online and spoke with one of your Guru advisers. At first I was not happy as I was told I need to w...

Resolved! problems signing into 02 on my mobile

i have changed my mobile number and since doing this i cant sign into my 02 mobile on my phone??? a message pops up saying no mobile billing account? please help

Resolved! NO 3G SIGNAL

hi, its my first time to post here. just wondering if anyone here is also experiencing not having any 3G signal? i got only EDGE. its been like that since this afternoon. thanks

Resolved! Mobile outage

I live in the LE14 postcode area and have had no mobile signal since Monday evening - I have checked the network checker and all it says it is that there is a Phone Mast not working - stating the obvious really. When is this going to be sorted? Four ...

Resolved! deleted

can i retrieve a deleted text i phone 4