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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 39429 Views
  • 45 replies
  • 6 kudos

Resolved! o2 causing problems in every day lives.

email is something we all use, some of us for just creating a backbone account, others for all our daily business needs such as payments, purchasing online and organising our finances.But what happens after you no longer fin yourself with the email p...

Anonymous by Not applicable
  • 2012 Views
  • 5 replies
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O2 are completely incompetent!!!

I cannot believe the problems i am having with O2! I am currently a pay and go customer and at the beginning of October they tried to talk me into having a contract! They sent me a rubbish phone (samsung fame) and i decided i did not want to take up ...

Anonymous by Not applicable
  • 1473 Views
  • 2 replies
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Customer Service Failure

My SIM has suddenly stopped working. I have tried to contact customer service, but they have been totally useless. I have used a number of mobile phone services - Vodafone in the UK, Portugal, New Zealand and Australia, O2 in the UK, TMN in Portugal,...

Anonymous by Not applicable
  • 2632 Views
  • 11 replies
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Resolved! O2 £100 M & S vouchers

I subscribed to O2's 12 month 1/2 price with £100 M & S voucher in April, as advertised in the Metro. 6 months down the line, after 4 phone calls and promises of this being sorted, I'm getting really angry now, as I feel that I'm just being fobbed of...

Anonymous by Not applicable
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  • 3 replies
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Resolved! Cooling Off Period...

Hi, This isn't a major issue: I've been with O2 on a Sim-only contract for the past two years. Yesterday I went to a Phones 4U shop and basically upgraded from the Sim-only deal to a 24-hour contract (iphone 4S, £27 per month). The thing is, it's not...

Anonymous by Not applicable
  • 6954 Views
  • 9 replies
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Resolved! I have a friend visiting from Sweden in a few weeks

I have my Swedish friend coming over for 2 weeks and would like to get him an o2 sim card so I can call him if we get seperated at any time Is there a sim card I can get that doesn't lock me into a contact? It would also need to be a regular sim and ...

Anonymous by Not applicable
  • 2818 Views
  • 17 replies
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Live Chat

I had my first experience with Live Chat last night and I have to say I was very impressed with the person I 'spoke' to. I was trying to get my phone unlocked and, when I filled out the form online, I failed security (no idea what part!) so I thought...

Anonymous by Not applicable
  • 5026 Views
  • 16 replies
  • 3 kudos

Phone scam

Hi everyone, I just received a call from a number ending +9016. The lady knew my name and that my upgrade was due soon, and then asked my to confirm all my personal details - name, billing address etc, so she could access my account and give me infor...

Anonymous by Not applicable
  • 5523 Views
  • 7 replies
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Resolved! Keeping the telephone number when not used it.

I' d like to know how can I keep the telephone number when being abroad and using another local phone in there. So, I won' t do calls with the o2 number for a while.Is there a maximum period without doing or receiving any call? I need to charge the p...

Anonymous by Not applicable
  • 1302 Views
  • 3 replies
  • 0 kudos