bad signal

[Anonymous]

i have a bad signal here in silsden it's only says G on my phone(samsung galaxy s4),i change my network to 02 because i thought i will have a better signal but i was wrong,been to 02 shops but they always say wait for 2 weeks,it's nearly a year now and still bad signal,please do something about it... 

[Anonymous]

In relation to the 8 weeks you mentioned, it is not as simple as that.

If customer services have been unable to assist then your next stage is to put your complaint in writing to complaintreviewservice@o2.com who will generally respond within a week or so. Until you have your final answer from them the Ombudsman won't consider your complaint and will refer you back.