Solved: Email not working

Anonymous · ‎27-05-2014

Is any one else having problems accessing their email account as and from yesterday,my phone tells me to look at settings but I have changed nothing

MI5 · ‎27-05-2014

No, your email address stays the same but just change it in the incoming and outgoing settings:
Incoming should be imap.virginmedia.com
Outgoing should be smtp.virginmedia.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎27-05-2014

Is it O2 mail?
If so it may have been closed down (all O2 email closing around now)....
If not O2, which provider, as BT are also switching their email servers at the moment too.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-05-2014

It's an :ntlworld.com: address

MI5 · ‎27-05-2014

OK, so you need to use virginmedia.com now in place of ntlworld.com.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-05-2014

Will I lose my currant email address as I really need it

MI5 · ‎27-05-2014

No, your email address stays the same but just change it in the incoming and outgoing settings:
Incoming should be imap.virginmedia.com
Outgoing should be smtp.virginmedia.com

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-05-2014

Won't this effect log in details on some sites... Hang on , av logged on here using my email address

Anonymous · ‎27-05-2014

Thanks for the info M15 .. I will look into it

MI5 · ‎27-05-2014

No, it doesn't change anything else - It's just the server details.
Let me know how it goes as you might also need to change your ports if they don't update automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎28-05-2014

Just to let you know how I went on.i changed the incoming/outgoing settings and it didn't work,I did though lose all my saved emails,I put settings back to were they were I within an hour my saved emails were back and now my email service is working ok,thanks for the help M15,I reckon there must have been a fault at O2 like you said earlier