General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! no point being loyal

ive been with o2 for well over 20 years, no point in being loyal though as discounts don't apply - an upgrade on my phone will set me back another 300 pounds a year - for things I don't want and not getting existing service of picture texts. ive deci...

Resolved! Unauthorised Premium Test Messages Received

Hi All, I'm new to this and not entirely sure if this has been posted in the correct forum. I have traced my bills back a few months and from about August this year, o2 has been charging me steadily for Premium Texts received. In August, the charge w...

Resolved! Data allowance issue, internet unusable after cap

Hi everyone, I've got a very small data cap on my current pay monthly plan (100mb) because I'm rarely outside of wifi coverage. If I hit the limit, it has never been an issue before because O2 have just slowed down the service in the past. So when I ...

Resolved! custom message alert

Is it possible to change text message alert tone on lumia 1020 to a custom ring tone .

Mobile Broadband - Connection Manager not connecting to dongle

Following WINDOWS 7 UPDATE number KB2884256 sent around October 2013, the O2 Mobile Broadband Connection Manager software was not able to connect to my dongle (Huawei E160).Reinstalling the Connection Manager failed to solve the problem.Also, it is N...

Belfast Area coverage still very poor

O2 phone coverage in the Belfast area is once again useless. Texts won't send, calls won't connect the network is always 'Busy', there are frequent 'Error in connection' messages. The signal strength bars jump up and down even when you're standing on...

Resolved! lost phone

Hi Guys (and girls)I really dont know if anyone can help but as i am deserate, and you have been helpfull in the past so here goes.My son from Australia cannot find his phone so its assumed lost, so question 1, having rang the phone his voice mail gr...

Resolved! Reception problems

For the last few days we've had poor reception at home, mainly 1 or 2 bars. I've contacted O2 and was told it was a mast that was having some work done on it and it would be fixed by last night. No surprise I'm still having the same problems. This is...

Resolved! O2's incompetence

Hi all Wondering if anyone else has experienced a complete lack of customer service O2 has towards existing customers. Having been a customer for over ten years I recently attempted to order a new phone which I was told following the order would be w...

Phone scam

Hi all. I had a call from a 'no caller id' number earlier today - they called themselves Air Direct. They knew all my details - except the bank/ address type of stuff. They were trying to act as aGo between for O2 to get me to sign up to a new tariff...