General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Age Verification

Why am I asked for my age when surfing the net? I am over 18 and have been for years. Surely o2 has this information as I have been a customer for many years. Also, when I tried to follow the age verification procedure I was asked for my bank details...

Resolved! Text from O2 - or not?

I received a text message just after midday today (20/11/13) which says it's from O2, the content of the text is 'Message size: 414KB, Expires 00:41, 19 Nov', with a button to click saying Download. Is this really from O2, or is it a dodgy text that ...

Resolved! Deletion of My account

I am in shock...o2 in their wisdom have deleted in it's entirety my main o2 account.They claim it was my secondary account but it was the account where all the traffic went..The other account which I barely knew existed has hardly been used. They say...

Resolved! Contact is not strong

HelloContact me inside my apartment is not as strongIt is only weak message comesOutside the apartment have a strong connectionDo you have a tonic for the network inside the apartment so I can more easily make the connectionCompany 3G gives subscribe...

Resolved! Closing email account

What do customers do who have used o2 email address for business?

Bring back Send a text

Bring back Send a text, it was awesome...

Resolved! Delete Account

I was just wondering since I no longer have an O2 phone is it possible to get my account here deleted?

Resolved! refund from 02 not happening

hiI tried to purchase 2phones that they advertised on the internet from 02 on the 28th oct they took money out of my acc 29th oct -/ guess what none in stock trying to get a refund is like pulling teeth without a jag i tried to contact them to speak ...

Resolved! Greedy billing

I've just started a new contract with O2 and was surprised to find they bill from the day you call them to start it, even before you've received a sim card. Is it me or does anyone else think this is just plain greedy on O2's part?Why would you bill ...

No O2 service in Gaydon since Monday 21st Oct 2013