General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Mis sold '7 day cooling off period'

Hi all,In January 2013 I took my contracted O2 Blackberry Bold 9900 into the Ashington O2 store with the problem I was receiving no signal at all in my new home. Upon looking over the phone, the sales rep went off his own intuition and told me it was...

Community Ranking

Now I possibly am going to be shot down in flames for this post but it really is a general concern of mine.This business of 'going up the ranks' on the number of posts you make (irrespective of content) seems weird to me.I will willingly use myself a...

Most of my O2 isnt functioning!!!

I really want to check my bill and manage my O2 product but every time I click on any link such as 'view your bill' or 'make a statement' the website fails. This is so frustrating. When will this bug be fixed and is it happening to anybody else?

Resolved! told ive been disconnected

rather confused........i spoke to an advisor online to give me help regarding ending my sons contract but as i dont speak to my son any more i dont have the number but provided all other details of direct debit dates and my current 02 number and emai...

Fair Usage Policy Cap for Unlimited Texts

Totally appalled at what O2 have done regarding their unlimited text cap. 12,000 down to 2,990?? Unbelievable so really I am now paying £15 a month for nothing, not even worth it, and paying £7.50 instead of the old £5 for 'unlimited' or should I say...

Resolved! O2's Daylight Robbery FTAO Their Staff.

When I received my mobile upgrade from Virgin - circa November 2012 - I put my Virgin sim in my new phone and my O2 sim in my Blackberry. I had plenty of O2 credit. However, O2 used it all up for nothing by deducting £1 a day from it for me to use th...

Resolved! Fault on this website ?

3 times today I've seen this message when logging off : Service Temporarily UnavailableThe server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

4am Texts from O2 NO THANKS !!!!!!

Why do i get text notifications at 4am from O2 this morning telling me to top up. Not just one but 5 from 4am till 4:30am as if one isnt bad enough on a Monday morning WTF is O2 playing at !!!!!!!!!!!!!!

Resolved! Why am I being charged almost £10 more every month on my mobile phone contract for VAT???

About two months ago I upgraded to a £27/PCM iPhone 4S unlimited calls & texts and 1gb Internet... Now I'm being charged £36/PCM - they say its for for VAT? Please can someone explain this? Can they do that? I accept a contract for one price and then...

Resolved! O2 Upgrades - Please train your staff better!

Please can someone explain to me why a company like o2 which has been doing upgrades for numerous years still manages to get it wrong EVERY single time. I am currently on a blackberry, i upgrade and get a new blackberry and yet they change my bolt on...