General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 live chat.... Has it ever worked for anyone???? POINTLESS

I've made about 5 attempts to try and use the apparently convenient facility of 'live chat' only to end up completely frustrated.... Waiting to connect for at least 15mins each time, only to then suddenly get disconnected half-way through the convers...

Resolved! Can't get out of accidental contract I was ADVISED to get

I had a £37 a month contract and after the time was up, I asked an advisor online what's the cheapest thing to change to; a sim-only £8 a month. I was told to order through the online shop. I wanted to keep my original number but that wasn't an optio...

Resolved! "Free" offers - be warned - O2 are totally useless if something goes wrong!

My new phone was pre-ordered and included a free accessory pack, which included a charging plate worth £25. When I got home and opened the box, which correctly said that it was a BLACK accesory pack, I discovered I had a bright yellow charging cover....

Resolved! GiffGaff Network Outage

Currently at this time the entire Giffgaff network has suffered an outage.Engineers are aware and working on the issue.

how do i obtain an O2 nano sim

Hi,I'm new here.I am an exsisting O2 customer using an iphone4s, but have just ordered an iphone5 from Apple.How do I get a nano-sim for this phone and keep my same number please?Any help gratefully received,thanks,John

Resolved! 80111 getting pested how to stop them

80111 and 80112 how do i get to stop them pestering me

Cellular Coverage in Mid Wales and South Shropshire

Just moved to 02 from Orange.....not happy !....have to travel about a mile to get a signal from my home....4G ?....no chance or 3G no chance?....more like minus 2G......I used to work for BT when they owned Cellnet and the Central Operations Unit fo...

Resolved! O2 Customer service useless!

I've been trying to ring o2 customer service for the last few days between the hours of 8am and 9pm and cannot get through. I only want to find out how much it will cost to buy out my contract on o2 refresh and it's a few months' til my upgrade. I we...

Resolved! Network problem

For the last 8 months there as been major network call and data problems in dunstable LU6 2 area, I have been told this is due to over load on the network if this is the case how long does it take to had more sites. Can some please tell me if or when...

Is O2 the worst mobile phone provider in the world? I think yes!

I just thought I'd publicise my experience of O2 today. I have wasted 5 hours of my day trying to complete a simple task. That is trying to get a PAC code from O2 so I can use the number on a new phone from another network. Apart from the fact that i...