Worst customer service and experience with O2

FS4 · ‎06-02-2024

Is anyone facing customer service from O2 is now below 0. I am facing issue since last year and every time I got in call it taking me 30 mins to connect and again 30 mins to connect to other department.

I am only hearing a lot of promises in the call which no one is delivering.

Enlli · ‎06-02-2024

Not the first and won't be the last to complain.

Nothing we can offer here but sympathy. Although if your problem is not account related members may be able to help

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Bambino · ‎06-02-2024

@FS4 You can try reaching O2 via social media instead of calling:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2

Oxonian · ‎06-02-2024

@FS4

For some problems, a visit to your local O2 retail store can lead to resolution :-

Store locator | O2 UK | Find Your Nearest O2 Store

https://stores.o2.co.uk/

For other issues, this might be a waste of time ; you are also reliant on a member of staff having the knowledge and motivation to solve your problems.