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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4158 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14189 Views
  • 89 replies
  • 0 kudos

No mobile data

Hi I had mobile data last night however once away from WiFi this morning I have no mobile data on my phone. Is there a problem with O2 this morning please?

Becky1 by Level 1: Joiner
  • 2488 Views
  • 13 replies
  • 2 kudos

No mobile data service

Is there prob with O2 mobile data ??I have no data service in my area in Bolton (Manchester)

18sal by Level 1: Joiner
  • 1197 Views
  • 2 replies
  • 0 kudos

Mobile Data Not Working

Hi, currently my mobile data has stopped working on my Samsung Galaxy A5 2017. Have checked service status for my postcode and everything seems to have fine.

ginsinuk by Level 1: Joiner
  • 2290 Views
  • 7 replies
  • 0 kudos

data setting

hi does anyone have the settings for o2? i cant text to 2020 because data seems to be down at the moment

mrwhite by Level 1: Joiner
  • 1410 Views
  • 5 replies
  • 0 kudos

Returns within 14-Day cooling off period

So, my topic is returns during the 14-day cooling off period. I feel that the webchat service should include us being able to check if a return has arrived back as queues on the phone can be lengthy and the information required is not complex for adv...

Mo by Level 1: Joiner
  • 1458 Views
  • 3 replies
  • 0 kudos

Huawei security

In response to the latest article about Huawei on most news websites, do I approach O2 and complain they sold me an insecure device (P10)?https://www.bbc.co.uk/news/technology-46453425

JerryBilt by Level 1: Joiner
  • 4010 Views
  • 17 replies
  • 0 kudos

poor signal at Ealing Broadway station

It’s used by 1000s or more like 100s of 1000s of commuters every day. It’s on the new Crossrail .And all GWR customers pass through it on their journeys to the West.Every day my signal drops to EDGE.Wasn’t that in the last millennium?Surely you can s...

sigreen by Level 1: Joiner
  • 684 Views
  • 2 replies
  • 0 kudos

Resolved! text message from 88222

Hi,I am receiving text messages from 88222 which are costing me £1.25 each time they come through, normally in threes ! does anyone know how to stop these?

Anonymous by Not applicable
  • 53617 Views
  • 10 replies
  • 0 kudos