Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4125 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 14063 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14050 Views
  • 89 replies
  • 0 kudos

3G

Hello, I recently got a new SIM card and my phone wnt connect to 3G all of a sudden. Any ideas?

carla by Level 1: Joiner
  • 769 Views
  • 3 replies
  • 0 kudos

NO NETWORK AGAIN

Nertwork has been down all morning, any one else having these issues? 

AK by Level 1: Joiner
  • 2091 Views
  • 5 replies
  • 0 kudos

data

This morning I went on my phone and for some reason there is no 3G or 4G working on my phone. At the top left of the screen it shows the celluar strength but no 3G or 4G symbol that should appear next to it. I have have tried resetting my phone and t...

Matt58_ by Level 1: Joiner
  • 1114 Views
  • 2 replies
  • 0 kudos

Not happy

For a while now I’ve had the odd text saying I’ve run out of data. When checking online this isn’t the case.Now this issue this morning has made my morning very difficult. Checking bus times for work etc.My bill is a lot monthly and this shouldn’t be...

Ste63 by Level 1: Joiner
  • 746 Views
  • 2 replies
  • 1 kudos

Mobile network

I have the same issue as everybody else, no network. Think there is a problem with 02 network.

Siobhan by Level 1: Joiner
  • 2513 Views
  • 12 replies
  • 0 kudos

No mobile data

Hi I had mobile data last night however once away from WiFi this morning I have no mobile data on my phone. Is there a problem with O2 this morning please?

Becky1 by Level 1: Joiner
  • 2484 Views
  • 13 replies
  • 2 kudos

No mobile data service

Is there prob with O2 mobile data ??I have no data service in my area in Bolton (Manchester)

18sal by Level 1: Joiner
  • 1196 Views
  • 2 replies
  • 0 kudos

Mobile Data Not Working

Hi, currently my mobile data has stopped working on my Samsung Galaxy A5 2017. Have checked service status for my postcode and everything seems to have fine.

ginsinuk by Level 1: Joiner
  • 2288 Views
  • 7 replies
  • 0 kudos

data setting

hi does anyone have the settings for o2? i cant text to 2020 because data seems to be down at the moment

mrwhite by Level 1: Joiner
  • 1408 Views
  • 5 replies
  • 0 kudos