Why dose the O2 app say I can upgrade when I can not

[Anonymous]

Hi there I have a 30 sim only and I want to upgrade but when I go to do this it will not let me but the app says I can I think this is miss leading I think it should tell you when you can upgrade

[Anonymous]

Sorry a 30 day rolling contract sim

[Anonymous]

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@Anonymous wrote:
Sorry a 30 day rolling contract sim

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Hi,

What do you want to Upgrade to ?

Either phone 02 Customer Services on 202 or pop into your local high-street store to upgrade.

[Anonymous]

They will not let me they say I have to wait 6 months then I can but when I go on my app it says I can or when I go online it still says I can I wish they would sort this out

[Anonymous]

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@Anonymous wrote:
They will not let me they say I have to wait 6 months then I can but when I go on my app it says I can or when I go online it still says I can I wish they would sort this out

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That does not sound right.

The whole point of a 30 day rolling contract is that you can give 30 days notice to end it.

Go into an 02 shop or perhaps a CPW shop and upgrade.

[Anonymous]

I know I want to go on the refresh plan with a iPhone 5 but they say I need to wait 6 months but this is wot I don't get is that they say in the live chat say I can then turn around and say that the computer says no but even the app says I can its not right like they are making me wait 6 months 😤

[Anonymous]

I've heard of being on a rolling contract for 6 months to increase a persons chance of getting a contract before, if their credit rating is non existent or poor.

If you feel your credit rating is A-Ok then visit the store.