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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37171 Views
  • 45 replies
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02 E_MAIL SCAM WARNING

WARNING THIS E.MAIL IS A SCAM: It is designed to get you to give login details and they will use them to get a money card onlineservices@O2.co.uk"Dear Valued Customer,You have a new security update from O2 . Pleaselog in to your account to confirm th...

Anonymous by Not applicable
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  • 16 replies
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Resolved! Please Help!!!

I want a new tariff but it says it will only start 17 December 2032. How do I change this and does it even matter? Please help!!

Anonymous by Not applicable
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Response

According to a response from the CEO's office, and I quote; "we don't offer compensation".

Anonymous by Not applicable
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  • 22 replies
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Poor customer service

Not sure how/where to post this but just want it to be known i have had the most shambolic and incompetent service i can remember receiving from any company for a long time. MANY MANY promised callbacks not made. messages left not replied to. problem...

Anonymous by Not applicable
  • 2714 Views
  • 16 replies
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Resolved! texts to New Zealand

Just wondered if anyone else has been having problems sending texts to NZ? Although I have been charged for the texts I sent to my sister in NZ she rang me to ask if I was ok as she hadn`t received any from me for 2 days.I tried sending them to her h...

Anonymous by Not applicable
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  • 5 replies
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Resolved! Call Forwarding without handset

Is it possible to set this up without the handset i.e. left it at home want to divert it to a land line at my current location. Similar to when you can dial your voice mailbox from another phone and enter a pin and listen to your messages and delete ...

Anonymous by Not applicable
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Improvements to the O2 site

Hi everyone, Recently, Leonard and I have noticed a few threads with suggestions of pages on the O2 site that could be improved in terms of the wording, phrasing, or the information that the pages show. These include: O2 wallet pages O2 travel pages ...

Toby by Former Staff
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  • 71 replies
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Resolved! Data on Text and Web

I recently got an iPhone 4 and I'm using a pay and go sim. I've stayed on the text and web pay and go tariff and topped up £10 which, from my understanding, would give me free texts and 500mb of data. However I've not got and data allowance at all. H...

Anonymous by Not applicable
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  • 8 replies
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