General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Un-educated Live Chat Agents

Reasons to leave O2: 1. Poor Signal..........................Check2. Lack of Service.....................Check3. Poor Customer Service..........Check4. Unstable Network.................Check5. Un-Educated Staff................Double Check (see below)...

O2's Upgrade Scandal

Let me start from the beginning again . My wife took out an iPhone 3G contract with O2 last year, which was for a year and the tarif about £35pcm. Soon after we visited the O2 shop in our area to upgrade my contract and my wife was advised by the sal...

Customer Service - A thing of the past

To set some context, I have been an O2 customer for a number of years (I'm guessing about 10?) and until recently I used to think the customer service offering was pretty good. It's an indictment of the level of service and more importantly lack of r...

No internet!

I have a Nokia Lumia 710 and can only get Wifi on it despite paying for data in my contract. Are there any really stupid ie obvious things I should be doing to get the web? ANy help gratefully recieved! Thanks!

Replacement 'refurbished' phones

Just recently got the galaxy s3 in white on release day from O2 as an upgrade. I've been really happy with it, I like to look after my phones very well, very careful not to drop them, clean it regularly, place it in my pocket with no keys/coins in an...

Resolved! thinking of leaving 02

i am thinking of leaving 02 and joining another network as 02 keeps having problems, 02 used is brilliant but recently they have gone down hill

o2 selling on numbers again??

it would appear o2 have been selling on numbers again. Within 24hrs of renewing a contract with them i recieved 6junk texts about debt/PPI etc and have been gettting one or two per day since. Of course o2 completely deny it but each message is headed...

Resolved! Call Forwarding & Roaming

Hi. I just want to double check the status with call forwarding and roaming data with o2 uk, as I cannot find the answer for my question on this forumQuestion:If I set up a call forward from my uk iPhone to a uk number (Skype +44 number) whilst still...

Resolved! Confirmation E-Mail

I am a new customer to o2, and purchased a pay as you go Nokia Lumia 800 yesterday, but I have had no confirmation email, and I cannot find a way on the o2 website to find out if my order has gone through?

Shocking customer service regarding repairs.

I've been a customer with o2 for 5 years now, still in a contract for 11 months and I have to say that as soon as my contract is up I will be cancelling with them and going elsehwere. Never had any problems with T-mobile, and no this has nothing to d...