General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Charged for a text on 500 free text message tariff!!

Just put new sim card in my Blackberry. Topped up. Gor 500 text messages+75 mins+100mb web. Sent text message to my family with new number, been charged 12p. Why??

Resolved! Someone has ordered sim cards with my email address & name? Should i be worried

Hello All, I have got 2 emails from o2 this morning stating that someone has placed an order for the free sim cards with them and the second email states that they have been posted. They have been ordered in my name but i am unsure where they are bei...

Resolved! Another Spam texts thread

Whilst I expect to be told that "o2 don't give out/sell your details", I just wondered if anyone could shed some light on these spam texts I have been recieving. They are general PPI etc texts which address me by my Mother's name. This name is connec...

Resolved! O2 mobile insurance

How to get it? Web says in-store or call. I cannot get anyone to answer my call or even get on Chat! With so many angry customers complaining/affected about O2's network outage, everything else is at a standstill. Very very disappointing O2.

Re: Difficulty in Getting any Customer Service

I am posting my emailed complaint here as the chat isn't working and I can't find an email option in my O2. I have emailed to mycare@O2.com, but get an automated reply to use the chat or go to the contact website if I prefer to email O2, but there is...

Resolved! Difficulty in Getting any Customer Service

I recently bought a HTC One S and needed to order a Microsim. I made my way to the SIM order page but immediately found it confusing. I am already with O2 (have been for nearly 10 years) so I clicked '>>I am already using an O2 SIM' - this brought up...

O2 down again???

Unable to make/send/receive calls & texts. Similar queries being submitted on Twitter.....please tell me its not happening again

Another iPhone Post... DEFINATELY WORTH READING FOR NEW AND EXISTING CUSTOMERS

If you are upgrading or getting an iphone 5 from o2, they are advising the handsets are coming from carphone warehouse... However o2 are charging you their handset price... check the tariff and phone youre getting on the carphone warehouse site, make...

Resolved! My phone does not work

i recently changed from pay as you go to contract and i kept my old number now neither of the numbers work as my new sim now says 'sim not provisioned mm #2' and now coz i have no service on either phone i am unable to ring customer service! I've bee...

10% off Bill not good enough

I have been an o2 customer for many years now and have had very few reasons to complain. On a whole your service has been good.However, yesterdays disruption caused me and my partner worry, stress and major inconvenience. It was shortly after 1330 wh...