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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 48275 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 38374 Views
  • 45 replies
  • 6 kudos

Resolved! Message sent to wrong person

Basically I sent a picture message to someone (yes, one of those kind of picture messages). It says it "couldn't be delivered at this time" but says it will be delivered when it can. I thought it would be sent to the right person (the person who's na...

Anonymous by • Not applicable
  • 4347 Views
  • 8 replies
  • 0 kudos

Resolved! Cannot aceess my emails on the computer

Hi folks, I cannot access my email account after I have signed in. It just wont pull up my emails at all. Is it a technical issue - how long will it take to be fixed. Been waiting a few days. I have told o2. Anyone experienced this?

Anonymous by • Not applicable
  • 1151 Views
  • 1 replies
  • 0 kudos

Resolved! Where's the wesite feedback option?

Just had one of those website survey popups on the o2 site and would like to offer feedback, but there doesn't seem to be anywhere to do it.Would like to tell them that it's unreasonable to just expect customers they need to install a browser add-on ...

Anonymous by • Not applicable
  • 3191 Views
  • 17 replies
  • 0 kudos

Resolved! Barred service

I am just so annoyed and frustrated by O2, I received an email on Thursday night to say that my monthly spend was £20 (I owed £70) higher than usual and if I didn't contact them to say it was ok they would cut my phone off?? I made contact on Friday ...

Anonymous by • Not applicable
  • 1812 Views
  • 3 replies
  • 0 kudos

Pay as You Go Data Packages.

Good evening, Has any member any inkling if 02 have anything in the pipeline regarding offering a 2gb data package on pay as you go. I have a 1gb data package and seem to be creeping more and more to its limit before the month is out. Im aware of the...

Anonymous by • Not applicable
  • 8124 Views
  • 26 replies
  • 0 kudos

Awful customer service

O2 customer service Are very Rude - un-helpful with awful hold music Everytime i ring o2 up sorted out my account i be on hold like 50mins with awful music time you need updates it :(, o2 customer service dont want to help you if you got speech probl...

Anonymous by • Not applicable
  • 3107 Views
  • 14 replies
  • 0 kudos

Resolved! Upgrade scam?

Anybody heard of an "authorised representative" of o2, for upgrades, called "3D" based in a call centre in Oldham? I've received about 7 calls from them over the last 2 weeks reminding me I am due for an upgrade. I have been due an upgrade for a fair...

Anonymous by • Not applicable
  • 1846 Views
  • 3 replies
  • 0 kudos
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