General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

People unable to hear what I say

Hi i live in Cambridge (CB25) and have had an issue with people not hearing what i'm saying, contacted O2 and told to re-boot phone, new sim installed 3G switched off and still the same problem!!! i spoken to about 10 other people on o2 in the same a...

Resolved! 2 year contract

I have just taken out a 2 year contract iphone 5 £36 a month. My question is, after the 2 years will O2 just roll on another contract although I have only signed up for 2 years?

Resolved! gigs/concerts

im looking for info from people on O2 that have been to gigs, i have tickets for gig tonight just normal tickets not priority or anything but im going into priority queue when i get there to get into arena early but my 2 mates who i have tickets for ...

Resolved! Accessing Mobile Broadband link to top up mobile broadband SIM

I tried to top up my mobile SIM card but when I try to log in using the mobile number it asks for a valid O2 MBB number I know I am using the right number and I also got ther SIM re-activated (supposedly) at Christmas time but wondering if the SIM ha...

Community Highlights 15/3/12

Hi guys, It's been a busy few weeks on the community with lots of vibrant threads, so sorry for the amount of time between highlights! Below are some great recent discussions to sink your teeth into. Feel free to get involved and see if they inspire ...

How should we improve announcement on phone releases and software updates?

Hi guys, Over the last few months, we've had several discussions about how we announce phone releases and software updates. Because we'd like to improve these announcement in a way that works for you, I'd really love to hear what kind of improvements...

Resolved! credit file affected due to £18 bill , no letters sent

switched from carphone warehouse to tesco last june 2012 {HusbandS contract}phoned to check if he owed outstanding bill, reply was no.last week 21/2/13 phone call of debt collecters saying he owed £18 and had defaulted. not through carphone warehouse...

Resolved! Contacting o2 by email

Hiya everyone....I have contacted o2 via the webchat to try and resolve a possible "fraudulent" matter. I was given an email address so I could send the relevant details. However, when I tried to send the email (twice), I had them returned (twice). I...

Resolved! How do I close my O2 account?

I don't want to renew my contract when it comes to an end. how do i get rid of it?

On-line CHAT support is helpless

My wife has just topped-up her pay-go account, but credit was not applied to her phone. She tried the on-line CHAT. The operative kept refering to details of: 1. the previous balance 2. the date of the last top-up 3. the method of top-up. The operati...