Why does Chat no work

[Anonymous]

I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or " chat key cookie does not match visitors chat key" I'm signed in to my O2 account.

Can anyone give me an explanation why this happens please.

[jonsie]

Clear the cache and cookies or change browser.

Better yet, save the frustration of live chat and call 202...

[MI5]

Without doubt, call 202, but not now, wait until 8.00am in the morning

[jonsie]

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@MI5 wrote:
Without doubt, call 202, but not now, wait until 8.00am in the morning

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Surely it's only 7 pm in the uk? Another whiskey please Mauy....

[jonsie]

Oops...sorry it's Monday here 😂

[MI5]

Don't wish your life away !!

[jonsie]

It's ok Mauy, I'm paying. ...as usual! 

[Anonymous]

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@Anonymous wrote:

I've got a dispute regarding an amount that has been charged to my monthly bill in error. I'm unable to get a satisfactory answer to this via e-mail. I've tried to click and connect with live chat but it keeps coming up as "chat not initialized" or " chat key cookie does not match visitors chat key" I'm signed in to my O2 account.

Can anyone give me an explanation why this happens please.

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Sometimes pop up blockers stop the connection , come out of the screen and try again or perhaps try using another device if available.  

[Anonymous]

Thanks both of you. I'll try 202 in the morning. I've cleared my cache and cookies as well..Thanks 

[Bambino]

Please do not use Live Chat for any account related enquiries. As suggested by jonsie and MI5, use 202 for Customer Service from your mobile. It's a free call.