Why do so many customers think the Community is O2 Customer Services ?

[Beenherebefore]

I'm presuming it can't be made clear enough on the initial pages when they register.

Perhaps some ideas are needed to explain a little better the purpose of the Community together with a simple message on the registration page not to post personal details ?

[Anonymous]

Simply Ab Fab to hear from you Brilliant @Beenherebefore 

With such an outstanding common sense op

Hope all's well with you & yours

Maybe see you in Wanty's ... = ... orders being taken for brunch in Wanty's now ... it'd be great to see you there again 

[Cleoriff]

Hey @Beenherebefore so damn glad to see you back.
 I agree with some of what you say though I do think 'some' people post as if we are CS purely because they fail to accpet they is no email contact.

My personal 'bugbear' is the amount of people who post in O2 Home because they have absolutely no understanding of what it is...

[jonsie]

Well the private info filter died at birth but yes, it should be made clear on the registration page. 

.... although whilst we are seen as another string to the bow of  customer service and £xxx saved annually I don't suppose O2 are too bothered

[Anonymous]

C'mon senior admin have a meeting ... & / or ... make an Executive Decision about the above  ^  ^  ^

My working background was admin so I'm not ...  a ... jumped up, trumped up, little upstart ... & ... I am unanimouse in this ... so there ... 

[Beenherebefore]

https://accounts.o2.co.uk/signin?theme=community&sendTo=https%3A%2F%2Fcommunity.o2.co.uk%2F

A simple, large font message on this initial registration page is all that's needed >>>>>

THIS COMMUNITY IS NOT O2 CUSTOMER SERVICES.

O2 CUSTOMER SERVICES CAN ONLY BE ACCESSED BY TELEPHONE OR LIVE CHAT.

AS THE COMMUNITY IS A PUBLIC FORUM DO NOT POST PERSONAL AND ACCOUNT DETAILS.

A link to "How to contact O2 Customer Services" could then be shown.

[Anonymous]

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@Anonymous wrote:

C'mon senior admin have a meeting ... & / or ... make an Executive Decision about the above  ^  ^  ^

My working background was admin so I'm not ...  a ... jumped up, trumped up, little upstart ... & ... I am unanimouse in this ... so there ... 

---

Serious message in my post above  ^  ^  ^  ... but ... just couldn't resist the final icon ... I'm naughty but nice 

[Anonymous]

I thought @Toby said he was going to implement this as this was brought up before @MercedesS @Marjo @Martin-O2

[Anonymous]

BRILLIANT BEEN HERE BEFORE ... = ... YOU HAVE COME BACK WITH A WHOPPA

ALL PRAISE BE TO YOU

from li'l' ol' Wispa' 

[gmarkj]

Dare I suggest, also on the post new message page as well?
That means people have to ignore it twice before posting their phone number/email address/postal address...