Why do so many customers think the Community is O2 Customer Services ?
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on 28-04-2017 10:00
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on 28-04-2017 10:00
I'm presuming it can't be made clear enough on the initial pages when they register.
Perhaps some ideas are needed to explain a little better the purpose of the Community together with a simple message on the registration page not to post personal details ?
on 28-04-2017 10:15
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on 28-04-2017 10:15
Simply Ab Fab to hear from you Brilliant @Beenherebefore
With such an outstanding common sense op
Hope all's well with you & yours
Maybe see you in Wanty's ... = ... orders being taken for brunch in Wanty's now ... it'd be great to see you there again
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on 28-04-2017 10:17
Hey @Beenherebefore so damn glad to see you back.
I agree with some of what you say though I do think 'some' people post as if we are CS purely because they fail to accpet they is no email contact.
My personal 'bugbear' is the amount of people who post in O2 Home because they have absolutely no understanding of what it is...
Veritas Numquam Perit
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on 28-04-2017 10:24
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on 28-04-2017 10:24
Well the private info filter died at birth but yes, it should be made clear on the registration page.
.... although whilst we are seen as another string to the bow of customer service and £xxx saved annually I don't suppose O2 are too bothered
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on 28-04-2017 10:35
C'mon senior admin have a meeting ... & / or ... make an Executive Decision about the above ^ ^ ^
My working background was admin so I'm not ... a ... jumped up, trumped up, little upstart ... & ... I am unanimouse in this ... so there ...
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on 28-04-2017 10:37
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on 28-04-2017 10:37
https://accounts.o2.co.uk/signin?theme=community&sendTo=https%3A%2F%2Fcommunity.o2.co.uk%2F
A simple, large font message on this initial registration page is all that's needed >>>>>
THIS COMMUNITY IS NOT O2 CUSTOMER SERVICES.
O2 CUSTOMER SERVICES CAN ONLY BE ACCESSED BY TELEPHONE OR LIVE CHAT.
AS THE COMMUNITY IS A PUBLIC FORUM DO NOT POST PERSONAL AND ACCOUNT DETAILS.
A link to "How to contact O2 Customer Services" could then be shown.
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on 28-04-2017 10:37
@Anonymous wrote:C'mon senior admin have a meeting ... & / or ... make an Executive Decision about the above ^ ^ ^
My working background was admin so I'm not ... a ... jumped up, trumped up, little upstart ... & ... I am unanimouse in this ... so there ...
Serious message in my post above ^ ^ ^ ... but ... just couldn't resist the final icon ... I'm naughty but nice
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on 28-04-2017 10:42
I thought @Toby said he was going to implement this as this was brought up before @MercedesS @Marjo @Martin-O2
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on 28-04-2017 10:43
BRILLIANT BEEN HERE BEFORE ... = ... YOU HAVE COME BACK WITH A WHOPPA
ALL PRAISE BE TO YOU
from li'l' ol' Wispa'
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on 28-04-2017 11:10
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on 28-04-2017 11:10
That means people have to ignore it twice before posting their phone number/email address/postal address...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here