Website bugs or errors

[Anonymous]

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

[Toby]

Sorry for the delay with this guys, I'm feeding it back along with the thread @MI5 has referenced so we can get it sorted.

Cheers!

[Sammy_boy]

Don't know if this is the right thread but can't log into the mobile version of the community forums from my iPad Mini. When I hit the log in button it briefly brings up the login page then the app crashes back to the home screen. Not sure if that's only me or a known bug?

[Toby]

Hi Sammy_boy,

It may have been happening while the change was still being worked on. Are you still having trouble today?

FYI everyone, there will be a little bit of delay on getting bugs/errors sorted, as the main site is going through a re-vamp as you can see.

Keep submitting them though please!

[Sammy_boy]

Yes, still having trouble logging in, tried on an iPhone 4 and it crashed on that too via the app. seemed to be when I tried to scroll or select a box to enter my details that it threw me out.

[Anonymous]

Link to page:
http://www.o2.co.uk/shop/tariffs/bolt-ons

Steps to take to reproduce bug:
Visit webpage

What the page currently does/say:
MMS Bolt On | 5.11  a month

Add our MMS Bolt on to your package and get 50 picture or video messages at the reduced price of 10p per message to use each month.

What the page should do/say:
Not a technical bug, but 50 messages x 10p per message = £5.00, not £5.11. I guess this is a legacy from when VAT went to 20% from 17.5% but on the face of it, it just doesn't add up.

[Toby]

Hi Yamesh,

I have passed this one for you and it shall hopefully make a really beneficial difference

As always guys, if you see something, post it here!

[Anonymous]

ive been trying to view my bill but it keeps having the same error as another person put and it sends you to a different page. im trying to see why my bill is abit higher than it should be. im on google chrome and windows 7. 

[MI5]

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@Anonymous wrote:

ive been trying to view my bill but it keeps having the same error as another person put and it sends you to a different page. im trying to see why my bill is abit higher than it should be. im on google chrome and windows 7. 

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Can you try the app on your phone?

[adamtemp64]

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@adamtemp64 wrote:

http://www.o2.co.uk/business/products-and-services/business-international/calling-abroad-from-the-uk

Where is the link to its pricing

Should be clear on ITS costs

http://www.o2.co.uk/business/products-and-services/business-international/going-abroad-on-business

Again where is its pricing only lists standard rates.

Should be clear on ITS costs

ITS is still mentioned in the current Business T&C so highlights the need for it on the pages above. http://www.o2.co.uk/termsandconditions/mobile/business-inclusive-minute-tariff-terms#section9

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Still not resolved after 1 year this is a joke for a communication provider

[Toby]

Hi Adam,

I believe the team are working on these aspects as we speak.