An attempt at understanding the Refresh Programme and the O2 Recycle program.

on 09-09-2016 10:22
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on 09-09-2016 10:22
Ok, so as most people know, with refresh the contract is spread over 24months and in order to upgrade the phone, you need to pay off the device plan.
However I recently was asked by a friend who is with another network, whether recyling the phone (before contract end) would offset the device plan amount.
E.g. an iPhone 6 16GB with a total device plan of £480, (with £160 paid already, leaving £320), if the phone was recycled through o2's recycle program (current price for 16gb is £210), that would leave £110 left for the user to pay, instead of the initial amount.
Technically O2 don't lose out in any form as they would gain a device they can refurb and sell on, and they keep the customer by getting them to sign another contract etc.
In short, what I'm asking, is if a user chose to recyle the phone before contract end, would either of the following apply;
A) Would O2 allow this?
B) Would it offset the remaining device plan?
I've had a look around and cant seem to find any documentation to help me understand at the moment, but I figured it best to ask the community.
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on 09-09-2016 10:28
In practice, as long as the device is fully paid for at some point, no one is gonna know.
You'd be best to recycle it and take the money yourself, then use it to pay off the device plan, that way you know its been done rather than by having a bill credit.
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on 09-09-2016 10:28
In practice, as long as the device is fully paid for at some point, no one is gonna know.
You'd be best to recycle it and take the money yourself, then use it to pay off the device plan, that way you know its been done rather than by having a bill credit.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-09-2016 10:39
As it turned out tho, I went to game and got 5% more than CEX who were offering 50 quid more than O2 anyway.
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on 09-09-2016 16:28
Hmm, well I figured as much based on the ownership side of things, but I see your points.
It would be an interesting thing if O2 actually allowed this to happen, as I mentioned above, it's a practical win-win for them.
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on 09-09-2016 16:30
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on 09-09-2016 16:30
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-09-2016 16:45
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on 09-09-2016 16:45
@MI5 is it different for the old and new 12 month upgrade tariffs as it says you can sell and pay off if you can get more money etc?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 09-09-2016 16:48
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on 09-09-2016 16:48
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-09-2016 16:50
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on 09-09-2016 16:50
just looked it up in new and it says at point 16
"Customers with an Existing Phone where the trade in value is higher than the O2 Payment may wish to trade in their Existing Phone through O2 Recycle and wait to receive the cash payment into their bank account and subsequently pay off their Outstanding Balance."
My old version had similar wording but is now ofline at the moment
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
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on 09-09-2016 16:51
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on 09-09-2016 16:51
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 09-09-2016 16:56
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on 09-09-2016 16:56
I guess it is still o2's property even with it being a 3rd party my 6s is now £335 with o2 recycle and plan payment will be £300 in 17 days time but would need a temporary handset to get the extra £35 etc
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

