on 09-09-2016 10:22
on 09-09-2016 10:22
Ok, so as most people know, with refresh the contract is spread over 24months and in order to upgrade the phone, you need to pay off the device plan.
However I recently was asked by a friend who is with another network, whether recyling the phone (before contract end) would offset the device plan amount.
E.g. an iPhone 6 16GB with a total device plan of £480, (with £160 paid already, leaving £320), if the phone was recycled through o2's recycle program (current price for 16gb is £210), that would leave £110 left for the user to pay, instead of the initial amount.
Technically O2 don't lose out in any form as they would gain a device they can refurb and sell on, and they keep the customer by getting them to sign another contract etc.
In short, what I'm asking, is if a user chose to recyle the phone before contract end, would either of the following apply;
A) Would O2 allow this?
B) Would it offset the remaining device plan?
I've had a look around and cant seem to find any documentation to help me understand at the moment, but I figured it best to ask the community.
on 09-09-2016 17:08
on 09-09-2016 17:08
on 14-09-2016 10:56