WHAT A PALAVER (To Access Community This AM)

[Cleoriff]

It seeems a few of us couldnt get onto community this morning as O2VM wanted to link my accounts. 

Bit stupid as I don't have any VM products. 

Normally I log on via PC. 

Click on sign in link to Community and voila I'm in. 

Not this morning. 

I was presented with a VM/O2 page requiring me to set up email address and password for VM

Once I'd done that, they wanted phone number to send 2FA. 

Gave them phone number and code never arrived. 

Then 20 mins later code arrived on phone but when I put it in, I was told time had run out. 

Then they locked me out. 

Rinse and repeat for nearly an hour. 

Then i was asked to set up a passkey. 

I did that and again was told they would email me for verification.

Guess what, the email didn't arrive.

Then I realised I HAD to set up a VM account to link both together.

I used same email address and password I had for O2 and suddenly after 95 minutes of faffing about I clicked sign in (for Community) and I'm in. 

I know this has happened to @pgn and @Bambino 

@Dave-O2 can you check this out please?

If I have to face this every morning, I'll never get on forum as I can't for the life of me remember what I did to conquer the VM instructions to get on here. 

PS, also had same issue with phone. 

Major problem was, VM failing to send texts in a timely manner and the same for emails. Then having the nerve to tell me they had expired. If I don't have any VM products, why be subjected to this? 

RANT OVER!!

[MI5]

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@Cleoriff wrote:

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@MI5 wrote:

Lost access to one of my MyO2 accounts which previously use a ntlworld email which VMO2 now deem to be invalid !!!

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Is this now sorted @MI5? 

Or did you end up having to change from your ntlworld email address? 

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No, still no access. Dave is working on it.

[Pipstop78]

I'm using a passkey to come on here now and if I delete it my mistake well I'm stumped all that for being with VM I didn't sign up to be with them I signed up to be with 02 

[Oxonian]

I cannot help feeling @Pipstop78 that when signing in, I am one typographical error from a lot of grief. 👍

[pgn]

Them dagnabbit typos, @Oxonian 🙃

[Cleoriff]

The last two days of signing in has given me a shock!

My sign in link is stored in One Note and since the change, i've clicked on that and been taken to community home page. 

Yesterday and this morning, after clicking on sign in link I get 'wait a minute' The VM/O2 logo swirls once, THEN, I'm taken to home page. I just seem to be holding my breath a lot. 

This is on PC. (I've never been asked for passkey or been taken to the old sign in page with email address and password.)

Glass half empty, I suspect I'm just waiting for it to go wrong!

[jonsie]

I've found over the last few days that signing in doesn't exist

Straight to unread posts for me every time

[Dave-O2]

Afternoon all,

Sorry i'm a bit late to the party on this one.

Please flag and tag me in any issues or trends you're spotting on this topic and i'll get this sent over to the relevant team for investigation.

@MI5 Your case is still being looked at.

Regarding @Bambino access (if you're reading this) i've dropped you an email and i'm awaiting your response.

This was sent on Wednesday 16 July at 10.18am