- 133375 Posts
- 843 Topics
- 7624 Solutions
It seeems a few of us couldnt get onto community this morning as O2VM wanted to link my accounts.
Bit stupid as I don't have any VM products.
Normally I log on via PC.
Click on sign in link to Community and voila I'm in.
Not this morning.
I was presented with a VM/O2 page requiring me to set up email address and password for VM
Once I'd done that, they wanted phone number to send 2FA.
Gave them phone number and code never arrived.
Then 20 mins later code arrived on phone but when I put it in, I was told time had run out.
Then they locked me out.
Rinse and repeat for nearly an hour.
Then i was asked to set up a passkey.
I did that and again was told they would email me for verification.
Guess what, the email didn't arrive.
Then I realised I HAD to set up a VM account to link both together.
I used same email address and password I had for O2 and suddenly after 95 minutes of faffing about I clicked sign in (for Community) and I'm in.
I know this has happened to @pgn and @Bambino
@Dave-O2 can you check this out please?
If I have to face this every morning, I'll never get on forum as I can't for the life of me remember what I did to conquer the VM instructions to get on here.
PS, also had same issue with phone.
Major problem was, VM failing to send texts in a timely manner and the same for emails. Then having the nerve to tell me they had expired. If I don't have any VM products, why be subjected to this?
RANT OVER!!
- 12976 Posts
- 85 Topics
- 3340 Solutions
- 912 Posts
- 298 Topics
- 2 Solutions
- 133375 Posts
- 843 Topics
- 7624 Solutions
@madasaf1sh wrote:Been a bit geeky but usually the Ping Authentication token expires upto 7 days after first sign in, so I would expect it will be fun when everyone needs to reauthenticate.
I logged straight in as well this morning..
Oh please don't say that @madasaf1sh I now feel totally depressed!!
- 98188 Posts
- 616 Topics
- 7247 Solutions
This morning I just clicked on my normal bookmark in the Edge browser on my laptop which used to take me to the sign in page which auto filled my details
Today it just took me straight to unread posts so quicker
But....not sure I like that.
Will try the phone and tablet later
- 133375 Posts
- 843 Topics
- 7624 Solutions
I was taken to the Forum home page @jonsie (after clicking my bookmarked sign in link in One Note)
Which is exactly the same place I was taken to when I had to sign in 'the old way'
I don't use Edge though, I use Firefox.
- 98188 Posts
- 616 Topics
- 7247 Solutions
Sign in was easy on both the phone and tablet using Chrome
It was the new log in page
It gave me a choice of using the passkey I set up yesterday or another method
I opted for password and voila
No authentication email or text necessary
So despite all my misgivings things were simple
It remains to be seen whether we have further issues as mentioned by @madasaf1sh
- 133375 Posts
- 843 Topics
- 7624 Solutions
I just did this post on my phone. Lol
Just went to email, brought me here, avatar shown as signed out. Pressed on that and it signed me in.
- 98188 Posts
- 616 Topics
- 7247 Solutions
So I guess the claims that it has been done to make it quicker to sign in across both Virgin and O2 look to be proven.
- 14967 Posts
- 129 Topics
- 412 Solutions
@jonsie wrote:This morning I just clicked on my normal bookmark in the Edge browser on my laptop which used to take me to the sign in page which auto filled my details
Today it just took me straight to unread posts so quicker
But....not sure I like that.
Will try the phone and tablet later
That doesn't seem very secure @jonsie
