VM / O2 dongle

[PJW11]

Hi,

I have the VM /O2 backup dongle but despite the coverage checker saying I should have good 4g indoor and outdoor service Ithe dongle just doesn't get a signal. VM's engineer suggested it could be a faulty dongle so that was repolaced along with a new sim card but has made no difference. Any suggestions welcome

[PJW11]

Dead right. It's obviously fully integrated. Just don't understand why I am not getting a signal.

[MI5]

In that case, don't they only kick in when the router goes down?

Maybe they don't work if the wifi router is performing normally?

Might be useful Hitron Router Guide | Virgin Media Business ??

[MI5]

VM thread here 4G backup dongle - Virgin Media Community - 5293561

Setup guide here 5193_QS_SoHo 4G Back Up install guide_D13.pdf (virginmediabusiness.co.uk)

[PJW11]

Thanks.

I've read the router guide front to back several times  and also the setup guide for the dongle, that's why I came to this forum I really have exhausted all options. You're right they do only kick in when the BB goes down but they should always be registered on the o2 network. There's a series of lights and on mine it simply indicates that it isn't regidtered. You can test in the router and I just get "test failed"

[MI5]

@PJW11 

It's not 100% accurate anyway but what does it suggest for your signal here O2 Service Status ?

[PJW11]

Shuld have a good signal indoors!

[Oxonian]

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@MI5 wrote:

In that case, don't they only kick in when the router goes down?

Maybe they don't work if the wifi router is performing normally?

---

@MI5 

Q1 - Yes. 

Q2 - the BT/EE version only kicks-in when the Broadband connection drops. But it maintains its mobile connection at all times and is effectively "on standby" and ready to take over within 60 seconds of a Broadband drop out. 

I assume the VM/O2 version works similarly.  

[MI5]

OK, cheers

[Oxonian]

@MI5 

👍