General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Trying to understand options for roaming. Have checked the Mega Guide

Everything so confused and really worried about my phone not working / running up charges when I'm away so trying to understand ahead of time. I'm travelling to Canada next month for 3 weeks. I have a budget / 4GB Pay Monthly contract.1] On the O2 we...

Y is O2 NT dealing with my complaint

Y is O2 NT dealing with my complaint keep tellin me manager will ring me back in 24hrs no1 rings No1 can deal with prob escalate problem 10days on nothing from complaints department this is going on from the 12 of September gettin told same thing eve...

Payments not credited to account

I paid my O2 mobile bill online via my laptop and the O2 website at 7am on 2 Oct 2023, it was due 5 Oct 2023. I emailed myself the payment reference number. Since then I am being threatened with late payment fees and reports to credit agencies, and a...

Data Roaming outside EU/O2 Travel country charges

@Dave-O2 hey, wanted to make a suggestion regarding data charges outside the EU or O2 travel countries. I just moved over from EE to O2. At the moment, when you roam with O2 outside EU/O2 Travel countries, data costs £7.20 per MB which means customer...

Wonder if you can help me. I have been having numerous calls from people in the last month or so say

I have been having numerous calls from people in the last month or so saying I have rang them, but I have not rang them, can you shed any light on this please

complaint

Hello, I am writing to complain. I am really not happy with the service provided today. I am a loyal o2 customer. I have been with the brand about 20 years. So I was annoyed when I went into your shop at WestQuay Southampton to get support. I have a ...

02 rolling plan not as good as it made out to be.

Yes you get more data then the pay and go big bundles and you can roll over any unused data but once in a while o2 seem slow to take off the monthly payment for your rolling plan and twice since I moved to the rolling plane 11 months ago I have had t...

Virgin Media O2 Helicopters Bring 4G Mobile Masts to Island of Islay

This might be of use to some of our forum members :-Virgin Media O2 Helicopters Bring 4G Mobile Masts to Island of Islay - ISPreview UK

O2 and VM

Hi. I have been an o2 customer since before the link up with Vergin Media. While I am perfectly happy with o2, I am not so happy with VM, and am thinking if leaving them when my contract expires. The question I have, is will I still be allowed to sta...

Long Term faulty mast

My local mast in Ruskington NG34 is shown as faulty and has been for over a week. There is no way to report this. Can anybody report this to O2 to get it fixed as I have no indoor or outdoor service.