Discussions & Feedback
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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 1093 Views
  • 30 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 5331 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 17578 Views
  • 98 replies
  • 0 kudos

Compensation

Yet again o2 has let down there customers. Been with them for many years. There has to be some sort of compensation for us.

Mcgojas by Level 1: Joiner
  • 685 Views
  • 1 replies
  • 0 kudos

No signal

As you know the 4g signal was off, no calls and no texts came through. I was really annoyed as I lost the opportunity for a job interview. I'm wondering what I can do to get a refund or compensation as I've try to Ring to get answers and it cuts off

To all the naysayers

It seems o2 are doing the right thing and offering a form of compensation/goodwill gesture to the millions affected by the outage. https://www.theguardian.com/business/2018/dec/07/o2-services-restored-after-millions-hit-by-data-outage Kudos to o2 for...

Mamillian by Level 2: Apprentice
  • 1723 Views
  • 4 replies
  • 0 kudos

Service issues

After yesterday's issues I've not heard a single thing about compensation in any way I have 3 02 contracts affected. Is it that o2 thinks it will blow over and go away or is it that o2 will be in contact about compensation?

Ant1987 by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

Network problems.

I know anything can come across problems and faults, I do not watch television so i did not know about the problems that was occurring until i found out no one could get a hold of me, My father is unwell and i help care for him and i missed a very im...

TracyAnn by Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

No service

Please say everything is back to normal now with o2? Yesterday was a long day

Kkm by Level 1: Joiner
  • 710 Views
  • 2 replies
  • 0 kudos

Internet down

My internet has been down all day yesterday and today I have been on the customer care line for one and a half hours still no answer I’ve tried online to speak to someone with no response just wondering how long it will take them

Lynn2 by Level 1: Joiner
  • 288 Views
  • 2 replies
  • 0 kudos

No service

Due to yesterdays no service issue I’ve lost out on a days work£150! Is there any way to get any of that back! Will complaining do it!

Rach70 by Level 1: Joiner
  • 278 Views
  • 2 replies
  • 0 kudos