Discussions & Feedback
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Forum Posts

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 89 replies
  • 0 kudos

Broken phones sold as new?

27 minutes agoAre you selling broken or refurbished phones as new? How come I have to fix phone 4 times, than you give me another what is broken as well? How many times I have to visit you, pay for transport, waist my precious time to get working pho...

Ismail by Level 1: Joiner
  • 5 replies
  • 0 kudos

I paid off my overdue October bill but now apparently I have to pay November's bill in full as well?

I have been late paying my October bill and it is now paid, but I got a text message from O2 stating that either I pay my November bill as well now (which isn't due for another 10 days) or else they'll want my full device payment, I wonder why they w...

O2 incompetence personified

Every year rinse repeat.... : Upgraded to new iPad Pro 12.9 a week ago... paid my existing device plan off £320 and got my order confirmation through. As per every year o2 only company incapable of securing enough stock to meet demand unlike numerous...

Shergar by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Poor customer service Instore

I had a really good experience on the phone the guy couldn’t help enough, I decided to pick up Instore and that was where the nice experience ended.The guy Instore had no time for me what so ever gave me the phone walked off to leave me to it. No opt...


when will o2 be rolling out 4G+ i know they have roolled it out in leeds liverpool and london but not yet rolled it out in st helensit gets really busy round here

paddyguy by Level 4: Observant
  • 2 replies
  • 0 kudos

Lost return phone

I paid £125 to upgrade early to mate20 pro I didn’t like it and decided to send it back in a prepaid envelope they sent me. that was on 30th last month. Been calling and emailing but they say they haven’t received it to date 9th of November. Am so fr...

Sam1 by Level 1: Joiner
  • 11 replies
  • 0 kudos

O2 Expedited delivery

Hello, Just a quick question about anyones elses experience with paying extra to have their phone delivered before 12AM, I paid extra because i need to be at work for 1:30. How good is O2 at getting the item to customers at the promised time? Thanks


Hi Had to say what a ripoff O2 is. I bought an unlocked phone still I have to unlock it to O2. Ripoff! When are these people gonna play fair. When are they gonna stop extorting money out of people like this. My phone was sold to me to work on any net...

DO by Level 1: Joiner
  • 14 replies
  • 0 kudos

3year contracts

So I'm due an upgrade and have decided to go for OP6T. £41 all in on a 36month contract 20 GB data unlimited calls and texts. Carphone Warehouse offered the same price only 100gb data on a 24 month contract. On further inspection I read that phone an...

Kevin1 by Level 1: Joiner
  • 8 replies
  • 1 kudos