General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Sooo disappointed

What HAS happened to 02 customer support? It used to be excellent. Now the resolution of an internet issue has resulted in my Network Access being removed and no clear way forward to resolve my issue. I have been with 02 for 20 years. What a dreadful...

Save o2 rewards by default

HiCould o2 please consider saving the rewards balance we get by default instead of letting it lapse after 3 months if we don't claim it or forget to save it ourselves! This way people who are enrolled into o2 rewards will be able to save up the rewar...

Awful unusable 4g

Hello. I was just wandering if anyone else has noticed how totally useless 02 4g is in Plymouth citycentre area? Good signal but Internet will not load pages at all... must be congestion? Reported lots of times but 02 do nothing!

British Telecom Phone Number ?

Need BT's general UK Contact Number for Customer Services please. Need ancient cracked and wiggly cable replacing ASAP.No Wi-Fi at home. Laptop down.Need quick repair to redeem £150 voucher from supermarket..Early cut off date in August. Any help wil...

5g SIM swap

Got cold called to update phone and upgrade contract, both at least 4 years old. So went with it new contract £32/month and Galaxy 5G all arrived Saturday with 5g sim built phone from old one all ok, then did the SIM swap and nothing. Rang Sunday and...

Trying to contact O2

Arghh! I have been trying to get through to O2 to order a replacement SIM for the last hour, the call gets to around the 15 minute mark and then their IVR cuts me off. I'm on call number 4 now, reception is fine, I've even tried calling from a non-O2...

Phone due tomorrow

Phone is estimated to be delivered today, its at a local place is it definitely going to be delivered to as had a few hiccups with DHL in the past. Many thanks

Data warning

Hello, I have been given a 2GB data warning but I have 75GB of data on my contract. I'm confused why this has happened. Please can I have support. Thank you Henna

Nothing Phone (1) Camera test

A colleague from LinkedIn already has the phone, and created this camera test video.. looks pretty impressive! https://youtu.be/S2rouwuM9fA

Appalling customer service

Hi so I have been a customer for over 10 years… so old it was even called BT cellnet at that point. I have all my family accounts with O2 as well. More fool me. There is no customer service and loyalty does not get rewarded. In the last 24 hours I ha...