General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

customer service

Why is no one from customer service answering the phone i have been on hold for 20 mins!! unacceptable!!!

Free Samsung Galaxy Earbuds

I upgraded in April and part of the new contract was to claim the ear buds as a gift, its now the 12th July and I keep getting fobbed off saying there is still an issue and there is a delay as a large number of customers codes are pending in their ac...

Help things going from bad to worse

Hi Maybe someone can think of something I'm not. After the Virgin to o2 switchover I noticed my mobile internet wasn't working. I contacted support a couple of times, to be honest I could barely understand them and they couldn't understand me. They g...

O2 phone masts.

Hi, how can I find out how many masts are in my area and how many are working ? Thank you

Awful experience with o2 insure - on phone waitlist???

Just over three weeks ago, I accidentally dropped my iPhone 13 Pro and the top right-left corner has cracked (not a big crack but I use my phone all the time for work). I immediately called o2 to make a claim as my insurance covers ALL damage, theft ...

Some interesting figures

O2 still way behind on speedhttps://www.ispreview.co.uk/index.php/2023/07/ofcom-publish-benchmarks-of-uk-5g-4g-and-3g-mobile-networks.html

I've just been fitted with new Phoank hearing aids

They work using an ap. They work using wi-fi. If there is no wi-fi connection and I use my mobile data, will I be charged by O2/Virgin? Last year on holiday in Scotland, I used my mobile data to send photos to my friends, unaware that I'd be charged ...

LIVE CHAT

What's the point in posting links to Facebook, Twitter and Instagram to ask for help, when all they do is send you back to o2 home page saying We're sorry, we're unable to help you with this from this channel.And when you go to the homepage you have ...

Online Games on PAYG

Hi I am new to O2 PAYG and testing the network before committing to a pay monthly Sim. I have noticed when playing online games that some disconnect when getting a text and responding while playing especially when playing Golf Clash In London and on ...

New o2 customer, disappointed with poor or no signals!

I have recently switched to o2 from EE. I have to say that so far, I am very disappointed with the poor signals and not being able to connect with the network on regular basis! I live in London. All the other service providers including EE and 3, hav...