About Fredy

Fredy · 14-08-2023

Always a nightmare dealing with O2 customer service whether it be in person or over the phone. I moved from monthly contract to PAYG. Received my SIM card 3 days ago. Inserted it on Saturday as requested by o2 and I'm still awaiting for my number to ...

Fredy · 09-06-2023

Hello, I'll be travelling from tomorrow. When I'll be abroad I'll need data, calls and text messages I have a bolt on activate since 2022 which I was not aware. It's a travel bolt on. But when I spoke to the 360 team at O2 today, they told me I shoul...

Fredy · 04-06-2023

Hello  How do I pay off my o2 device plan? And please I beg DO not tell me to call the customer service on whatever number. I have called them about 5 times and they won't take any payment from me over the phone. I don't want to leave O2 but I want...

Fredy · 09-06-2023

@pgn I was told its to do with the 360.

Fredy · 08-06-2023

Hello, @O2Sarah- just an update. I managed to pay my device in full. However, the staff is not trained to take payments over the phone, not even the retention team and the person I spoke to said they are getting trained but it's taking a long time..A...

Fredy · 05-06-2023

@O2Sarah- I've been on the phone for hours. Not just me, your colleagues at Ealing store in London. They have called and called, they asked to speak to the retention team but was told they don't take payments over the phone. Your colleagues at Ealing...

Fredy · 04-06-2023

I was told they can't accept payments over the phone as they are not allowed.O2 store called the various numbers and departments and the manager of the store was told the same I was told. They don't take any payments over the phone I was told if I wa...

Fredy · 04-06-2023

I have called and called and called...the team at the O2 store called and called and called....I spent over 5 hours from Sunday AM to Sunday PM between calling myself and the store.They kept passing on the call to loads of different departments and f...

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Moved from monthly contract to PAYG

Travel bolt on

How do I pay off my o2 device plan?

Re: How do I pay off my o2 device plan?

Re: How do I pay off my o2 device plan?

Re: How do I pay off my o2 device plan?

Re: How do I pay off my o2 device plan?

Re: How do I pay off my o2 device plan?