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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 48269 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38374 Views
  • 45 replies
  • 6 kudos

Unwanted Apple Watch

So I get a call from a barely intelligible ‘agent’ , trying to offer me 30% off my tarriff until the end of my contract , after 4 months in. Next thing a watch turns up and a direct debit is set up on my account , albeit for a mobile with a different...

SimonC2 by Level 1: Joiner
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  • 3 replies
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Calling O2

Hi there, Background: after picking up an unknown number (they knew my name and then hung up), I've been getting lots of calls (10 calls all from different numbers as I block and then report them to OFCOM over the last 4 days!). I rang 202 from my mo...

Volt removed from my package

I only have O2 as it came as part of my package 19 months ago, so I gave the SIM to my daughter. I just downgraded, online, my data from unlimited to 150GB and I see the VOLT has been remove, even though I am still with Virgin Media too. Could someon...

frostylmg by Level 1: Joiner
  • 868 Views
  • 4 replies
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Feedback text

I regularly go to this o2 store and accidently gave the manager there a 0 for friendly even though he's very good. Will he know that I gave him this score?

Raindrop by Level 1: Joiner
  • 614 Views
  • 2 replies
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Bad internet connection

For the past 6 months I’ve had really bad internet connection unless I’m on Wi-Fi. I’ve spoken to 02 3 times over the 6 months to get told the same every time. There’s a mast down it your area. The funny thing is I work in a 200 mile radius and it’s ...

Aardvark by Level 1: Joiner
  • 715 Views
  • 1 replies
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Numerous calls deemed to be O2 customer service forcing to change the existing contract with Virgin

HiI am also overwhelmed with calls originating from O2 customer service (at least deemed to be introducing themselves) offering discounted rates insisting writing a new contract, the numbers originate from +44 113 534 7976, +44 161 524 0104, +44 2045...

Arum2007 by Level 1: Joiner
  • 34817 Views
  • 6 replies
  • 0 kudos