General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Got out of Aerial direct contract and switched to Giff Gaff. Still being charged.

Hello people. I thought that Aerial Direct were in my past but having running down my three year contract and definitively switched with my number to Giff Gaff, o2 are still taking payments and I am told by o2 that they are for Macafee and M365. I wa...

Esim not arrived

I ordered an O2 Esim for my new Esim only iPhone on 13 Feb. They deactivated my plastic sim in my old device but the Esim never arrived. I have tried to contact O2 multiple times daily via the chat function, but every time get the ‘sorry we’re busy t...

17.3% Price Increase from April

I understand inflation is high, costs are increasing. I’m not against mid year price increases. I would have been content if the increases were in line with competitors. But 17.3% is pure greed, in a cost of living crisis as well. In 2 years, my mont...

help lost phone

I need help I lost my S22 Ultra on 16th May 2022 in a First Cymru bus my order infoOrder Date08 March 2022Order Number:ms-120129978OrderPostpay 5G Ready Triple Sim, ACC Galaxy S22 Ultra Power Protect Bundle AKOSBOPN, HAN Samsung Galaxy S22 Ultra Whit...

Scammers

This has happened before when I enquired about an upgrade. I recently spoke to one of O2 colleagues regarding an upgrade and almost immediately afterwards I was inundated with calls from individuals who stated that they were from O2 offering me a 35%...

Apple Watch Cellular error code 14 FIX!!

26 days of trying to get this sorted and I was no further forward. ESIM was reset multiple times and still nothing. Alas I had an idea SWAP MY PHYSICAL although the store I attended said it wouldn’t work and we’re against me swapping it. I pushed on ...

O2 Customer Experience

I would like to give feedback regarding my recent experience in the O2 shop, Sheffield Fargate branch. I had a complicated problem with a new contract that took a few visits to sort. The staff team there were so polite, approachable and knowledgable ...

Keeping my number

I signed up for a pay monthly SIM last week and added my phone number PAC code at the time of signing up for the SIM. I've had my O2 SIM in my phone 2.5 days and my previous number hasn't been changed over yet. How long does it normally take? Thanks

Fraud Awareness & Learnings

Hi all,I've been hacked/scammed etc and wanted to share my learnings. Firstly if you get random messages from O2, dont ignore them as if you didnt initiate them then you are being hacked. Especially SMS about a PAC request or verification codes. Scam...

Scam?

I have just received 2 phone calls from this number 02034104737 saying they are from o2 offering me a reduction on my monthly bill.I have had numerous calls recently from very similar numbers to this offering me a brand new iPhone all inclusive for £...