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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29239 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Samsung 21 ultra

Anyone have any problems with buying this phone then being told next day its out of stock? Looking to see how long anyone waited to receive theirs

Alan92 by Level 1: Joiner
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Robin is the BEST employer at O2!!!!!

I just spoke with the most loveliest colleague of yours called Robin over the phone. I was having trouble with a payment and she helped me for over 30 -minutes on the phone and was so lovely to me. I don't know where to write this review but honestly...

Whitney1 by Level 1: Joiner
  • 768 Views
  • 2 replies
  • 2 kudos

Tariff

I want to continue on my sim only tariff at its currently set fee, I’ve had a text saying can change this, but do I have to?

Paintman by Level 1: Joiner
  • 304 Views
  • 1 replies
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Tracking

Hi, ordered the new Apple Watch, got email today saying ‘The big day is almost here - your order's on its way.’ then the details of my order with Parcel/tracking Number. when I log into My02 and scroll to the bottom for ‘track my order’ it bring up t...

Ereaders froze

Kobo (Aqua? )Ereader one glows. It is about 4 yrs old. Suddenly it froze on page. If it is switched on it powers up comes to page but blanks out immediately . Note asks to me to charge the reader. Ive tried 2 chargers with same result. Kobo Ereader 2...

Jenny105 by Level 15: Gaining a Reputation
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  • 1 replies
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