General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Escalated Urgent Complaint Regarding Ongoing Disruption of Incoming Calls

Dear o2 Customer Service, I am writing to express my profound disappointment and increasing frustration with the ongoing disruption of my mobile phone line services. Despite repeated attempts to resolve the issue, I have encountered a complete lack o...

Call from 02

I got a call from 02 they said they are giving me 40% my 2 phones ,she told me the 2 numbers and also my bank details and wanted me to give details of my card as I had to pay 1p and the details would be on my doorstep tomorrow.sgecwas asking for code...

O2 customer Service hanging up on you because its close to there clocking off time

I had my phone stolen in a mugging on Friday, because I wasn't able to call O2 to let you know my phone was stolen, as you dont allow people to let you know that via online methods these sort of things, I then had fraud on my accounts because the mug...

NO SERVICE OUTSIDE WIFI

FOR SEVERAL MONTHS I HAVE NOT BEEN ABLE TO USE MY PHONE OR INTERNET OUTSIDE OF WIFI WHICH IS VERY FRUSTRATING. My husband called a few months ago and 02 informed him there is an issue and will be resolved THIS HAS NOT. This needs resolving before I c...

Galaxy Air Buds Pro 2 for £1

Sorry to drag this out again, have been in touch with 02/Samsung last few weeks after awaiting a promotional code, have been assured that the promotional items will be sent direct & arrive within 3 working days! Was told the 512gb phone was not inclu...

Is anyone else getting calls

I’m getting numerous calls every day supposedly from 02 saying my rental is being reduced and they are giving me more data for £10 per month. I can’t get through to O2 to ask.

Thank you

How do I thank a member of staff

Airtime Rewards Value

Been using Airtime rewards since I moved to O2 a year ago.Have totalled up £53, mainly from Debenhams and Boots, without specifically planning to shop for Airtime rewards. I use it to take a bit of my bill each month. Do you use Airtime rewards?

Unhappy with O2

I’ve been with O2 for only two months and I am regretting already where I live. Apparently Customer Service have told me that there’s only one mast in Preston and it’s so busy that is why I am not getting voice calls and mobile data properly. They ha...

Billing overcharging

I renewed / Upgraded my tariff few months ago to Unlimited minutes and texts and 4 GB data for £6.00 per month, but I have contagiously been overcharged. Last time (couple of months ago), I spoke to you (O2) and I was assured for the bill charges wil...