VM / O2 dongle

[PJW11]

Hi,

I have the VM /O2 backup dongle but despite the coverage checker saying I should have good 4g indoor and outdoor service Ithe dongle just doesn't get a signal. VM's engineer suggested it could be a faulty dongle so that was repolaced along with a new sim card but has made no difference. Any suggestions welcome

[MI5]

@PJW11 

You may need the O2 apn settings installing.

These should work https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

[PJW11]

The dongle goes into the VM router via an extension and the router is preconfigured so can't change / input any settings

[Enlli]

Which VM router is that. 

Have you asked in the networking section of the Virgin Forum. Some knowledgeable people there

[MI5]

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@PJW11 wrote:

The dongle goes into the VM router via an extension and the router is preconfigured so can't change / input any settings

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If it takes a sim it needs an apn.

There must be an IP address and a management portal you can login to to check.

[PJW11]

I assure you these are the settings  all greyed out can't input anything

Mobile Network APN                    iot.o2.co.uk

Mobile Network Username           card

Mobile Network Password             card

[PJW11]

Hitron Chita. VM business has no forum sadly and their customer have no idea.

[PJW11]

Customer service!

[MI5]

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@PJW11 wrote:

I assure you these are the settings  all greyed out can't input anything

Mobile Network APN                    iot.o2.co.uk

Mobile Network Username           card

Mobile Network Password             card

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That will explain why it's not working then.

[Oxonian]

@PJW11 

If this "backup" gadget works in the same was as an EE "Smart Hybrid Connect" supports a BT hub, then there is a SIM therein but the user cannot access or alter the settings.