I have been a 02 customer for many years and have been very upset the way 02 treated me recently, I made an order for an upgrade last week on Sunday and 02 arranged for this to be delivered to my home address using DHL, Monday the driver came and knocked, nobody home so left, that afternoon I left a message with DHL customer service to advise the driver to knock on the neighbors door and he will accept the parcel, the same drive came the next day, knocked on my door and left, I contacted DHL who are useless and said they will try again with the neighbors, the thirds day, the driver didn't even knock and drove off after taking a pic of the front door! I reported this all to 02 who stated that once the order is made, it is out of their hands and with DHL, my phone has been sent back to 02 as a result of failed deliveries! How is this any of my fault and every time you contact 02 customer services, every agent makes up their own rules! I was told the process will take 48 hours to send out a new phone and when I called yesterday, SAM told me it can take up to 15 days! 02 offer no compensation and due to this phone error I lost a whole days wages of work! 02 stop running after cheap labor in other countries to answer your calls! None of them know what to do besides read a script! It is appalling! Now I am waiting to reorder the same phone I ordered 6 days ago!
