08-01-2016 19:49 - edited 08-01-2016 19:51
08-01-2016 19:49 - edited 08-01-2016 19:51
i have received the most appalling service today, I upgraded my phone and used the link I was emailed to place my order, after following the instructions I and putting my payment info in the website crashed and my order didn't go though, however my payment went through despite me not having confirmed the order.
I have been told now that it will take 7 days for me to refunded and I was asked to place the order again and pay a further £195.00, then had the nerve to tell me they couldn't promise me it wouldn't crash again.
I needed the phone to be delivered tomorrow which isn't going to happen, as a result I have contacted my solicitor and I will cancel both m contracts and I am also in charge of my work contracts which are with o2, over 400 employers with phones, I will be cancelling this on Monday, ****** company.
on 08-01-2016 21:22
on 08-01-2016 21:22
on 08-01-2016 21:25
on 08-01-2016 21:25
on 08-01-2016 21:41
on 08-01-2016 21:41
on 08-01-2016 21:44
on 08-01-2016 21:44
on 08-01-2016 21:48
on 08-01-2016 21:48
on 08-01-2016 21:49
on 08-01-2016 21:49
on 08-01-2016 21:50
on 08-01-2016 21:50
on 08-01-2016 21:53
A big 400 payment statement on how shoddy it is
on 08-01-2016 21:54
on 08-01-2016 21:54
And you honestly think anyone at O2 will give a damn.....?
on 08-01-2016 22:01
on 08-01-2016 22:01