Re: Unresponsive Fraud Team

Yans · ‎16-03-2023

Hey,

I recently purchased a new phone from O2 but I haven't been able to connect to the network due to my phone being listed under 'fraud'. I was given an email to contact the fraud team. It's been 2 weeks and I've heard nothing from them and I'm not able to use my phone. Wondering If I can get some assistance as it's been hard to find any help.

MI5 · ‎16-03-2023

@Yans

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Yans · ‎16-03-2023

thanks!