Unable to contact O2 so moving to EE

[Anonymous]

Absolute joke! Been trying to contact O2 to order a new sim for an iPad Air 2. Just keep on being held in queue. Live chat never working. I've been an O2 customer for 3 years but I'm now moving to EE where they are at least contactable. Very very poor service.

[Anonymous]

well I'm very surprised by that, its almost unbelievable

[jonsie]

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@Anonymous wrote:

Been on phone now for 43 mins waiting in a queue, Absolutely rubbish service

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I think you must have fallen into a void within the system. I would redial to be honest.

I got through in nano seconds, got PAC and already ported on the EE website. I've no reason to exaggerate....

[Anonymous]

so have redialed, they did say they're experiencing delays so very surprised you get through so easily.
Then when I did get through I get passed to the retention team and now in another queue so still cant believe your above statements and cannot fathom why you would say these

[Beenherebefore]

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@Anonymous wrote:
still cant believe your above statements and cannot fathom why you would say these

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Almost certainly because they are true.........what would be the benefit to @jonsie  (who is an O2 customer like you) to lie about something like that, I'm interested to know ?

[jonsie]

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@Anonymous wrote:
so have redialed, they did say they're experiencing delays so very surprised you get through so easily.
Then when I did get through I get passed to the retention team and now in another queue so still cant believe your above statements and cannot fathom why you would say these

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I stand by what I said, why would I lie??

If it makes a difference, possibly it would, all calls were from my P&G handset. Believe me, I'm not the biggest fan of O2 right now so I'm not trying to bull them up at all.

[Anonymous]

well I guess it maybe something to do with the 24k + posts.
But anyway dont mind me just boiling over in rage with o2

[Bambino]

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@Anonymous wrote:
well I guess it maybe something to do with the 24k + posts.
But anyway dont mind me just boiling over in rage with o2

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What would the number of posts anyone has made have anything to do with this?

[Anonymous]

I'm with you - cannot get through despite several days of calling and holding for 45 minutes at a time

[ewanrw]

Didn't think you needed a SIM for the AIR 2 as it comes with an "Apple SIM" built in that works with UK carriers?

ewan

[Anonymous]

Just tried again and got through straight away. The lady was very helpful, and restored my faith in O2. Maybe I'm just impatient but I still think two attempts and waiting 30 then 45 minutes is unreasonable. Happy now though