Top up issue

[Nicnac123]

Hello, Been with O2 since June. Had issues topping up each time. Now no card works even as a guest. I signed up for auto op up, worked fine but now can't cancel it. Is it a call them thing? 

Also unable to change my tariff. That needs doing before 26th Sept. I'm with O2 as Channel Island landlines work even though not part of bundle. Can't chance moving to rolling contract incase that stops. Thanks for any helpful payment info. 

[madasaf1sh]

@Nicnac123 

The only advice we can give you is to contact o2 on 4445  and also all the ways to topup can be found here Guide How to Top Up (PAYG) 

[pgn]

Note Guernsey and Jersey now included in your normal allowance on PAYG:

"We cover roaming in our Europe Zone as part of our tariffs. So, your minutes, texts and data (subject to our 25GB Europe Zone limit) will work in our Europe Zone, just like they do at home."

https://www.o2.co.uk/international/using-your-phone-abroad - select the "Pay As You Go" button to check for certain, @Nicnac123 

[Nicnac123]

been there 4 times...contacting bank or going into shop only options given. No shops within an hours drive.😕

[Nicnac123]

Thanks. As mentioned, I am already on Pay as you go for that reason. 

[madasaf1sh]

@Nicnac123 

There are a couple of online services in that guide mentioned as well, and think the one mentioned is well trusted..

[pgn]

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@Nicnac123 wrote:

Thanks. As mentioned, I am already on Pay as you go for that reason. 

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As you can see from the link I posted, the same freedoms apply to Contract as well on O2, @Nicnac123 - as you mentioned holding off on a Rolling contract (?) in case that functionality stopped as a result of your change ...

[Nicnac123]

the link is about allowance and roaming. I'm not roaming. And I can't change. Thanks tho. 

[pgn]

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@Nicnac123 wrote:

the link is about allowance and roaming. I'm not roaming. And I can't change. Thanks tho. 

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Ah, I misunderstood. This may be why:

https://www.o2.co.uk/international/discounted-international-rates