Terrible xmas

[Millymouse]

I upgraded my sons o2 contract in CPW and wasn't told I could not return or cancel within the cooling down period that o2 have. I got the wrong phone and tried to return it but they wouldn't except it or wouldn't cancel the contract now I'm going to have a very disappointed son on xmas morning. What can I do ? Any advice would be appreciated. I definitely won't be dealing in CPW again.

[Cleoriff]

Hi @Millymouse According to this article if you bought a new phone from CPW on contract even sim only you ARE allowed to exchange within 14 days if on O2 network..IF you bought it instore

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7B11a18a50-bcb7-11de-e56d-0000000...

Edited to add...I have noticed by scrolling down the page..if you upgrade an existing contract...then no you can't according to the article

[MI5]

CPW don't allow returns on upgrades unfortunately.
All you can do is complain to them I guess but you could also see if O2 will help you http://www.o2.co.uk/contactus

[MI5]

Another option is to sell the phone to CEX so it releases you some funds to get the correct phone https://uk.webuy.com/

[Millymouse]

I don't understand how o2 can let a 3rd party do upgrades if they don't stand by the same policies

[Millymouse]

O2 said they would buy it off me for £45 and I still have to pay £26 a month for 2 years how insulting

[Cleoriff]

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@Millymouse wrote:
O2 said they would buy it off me for £45 and I still have to pay £26 a month for 2 years how insulting

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Pretty appalling @Millymouse. £45??...I agree, it would be much better if they adhered to the same policy as the network they are linking the phone to...

[MI5]

You'll have to "bite the bullet" now if you want to get the correct phone for Christmas day.

[Millymouse]

M15 what would you do in this situation

[Millymouse]

I feel like (crying) just leaving the phone on the counter in CPW then it has been returned