Terrible connection problems in Lichfield

Steve14 · ‎10-09-2021

Hi, anyone else having/ben having the same aweful connection problems I have been experiencing?

Bambino · ‎10-09-2021

@Steve14 You can check here to find out if there are any mast issues in your area: O2 | Service Status

I DO NOT WORK FOR O2

Stripy · ‎13-02-2022

I spoke to the O2 shop in lichfield today. Apparently there was storm damage to a mast on railway land. O2 weren’t allowed onto the land to look at it until maybe yesterday. They are now hopefully working on it.

It’s caused us horrendous problems mainly around 2step validation. I’m trying to find out how we can claim compensation - any ideas ?

gmarkj · ‎14-02-2022

Once the mast has been repaired then you can get in touch with customer services and ask if there would be anything @Stripy , but remember that the service is not guaranteed to be 100% all of the time.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

JLD · ‎02-08-2022

I’ve just had a smart meter installed by Octopus which can’t go ‘live’ as the mast signal is to weak. The installer says it’s due to mast problems; there must be many people in WS13, Lichfield, with connectivity problems.

Has anyone any updates on the mast issue after 6 months?