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Voni
Level 1: Joiner
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This isn't really a conversation as such   I recently "lost" my phone and contacted live chat for help.   Firstly I spoke with a guy called Arafat who was amazing and sorted out barring my sim etc and ordering a new sim for me.   I subsequently found my phone and again contacted live chat and spoke to Ashlesha who helped me to get my sim unblocked.  This happened on Saturday and Sunday this weekend and today Monday my phone is working again.    I searched the website and there is nowhere to pay a compliment and say thank you   You can complain but no way to say good things   HUGE oversight on O2 to omit this     

 

Voni

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madasaf1sh
Level 69: Guiding Light
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@Voni 


Always good to hear that live chat do things right slight_smile

 

let me tag the community managers who can help get the feedback to Arafar @Martin-O2 @RafaC @Breanna  Can you help here ?

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
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@Voni 

We do have a section full of compliments but we expect you to make your post, then we tag one of the community managers ie @Martin-O2, @RafaC , @Breanna and they contact you via Private Message and ask for more details. After that, your post is moved here. https://community.o2.co.uk/t5/Discussions-Feedback/O2-Customer-Service-Live-Chat-positive-feedback-a... Then they contact the O2 staff to pass on your compliments etc.

Veritas Numquam Perit

Girl in a jacket
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RafaC
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Great to hear @Voni and thanks for sharing it hear on the O2 Community slight_smile
As @Cleoriff said, I will message you to get more info in order to pass the feedback over to Arafat and Ashlesha's team.

Thanks for the tag @madasaf1sh and @Cleoriff.

Community Manager for the O2 Community
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