General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Yourmobile.com

Does anyone know about yourmobile.com. I have been approached by someone from that company saying that I as a refresh - split bill customer with O2, nearing the end of my plan, I can have my device paid off and go to sim only with them. First I thoug...

Service

Ok, where to begin? Think I'll do this by number...1. I was with EE but decided to switch to O2 at the start of June 2020 as coverage with EE was poor.2. I wanted a 4G smart watch that would link to my number so I could use to make calls without my p...

Resolved! Data Removal Option for PM Customers who don't use data that much.

Just had a conversation on the online chat to ask if there was any way I could take off the data from my tariff every month as I don't use it compared to my usage of calls and texts.Apparently there is no way to take off data from the tariff and my o...

No network and internet

I have 3 contact numbers with o2 I been o2 customer for long time but getting fed up with services no network and internet most of time inside house and out side too this hard time when I needed this service never available and taking Bill non-stop £...

02 lying! Where is traiding standard agency??

o2 is lying !! I did the upgrade they promised: "yes, there is a phone on stock, then i recive it message later: out of stock sorry" what else, on website is information, it is available on stock. I made a new order with a new number and device oppo ...

Poor delivery packaging

Hi,Just received my new Xperia 1 ii, which is great, and it came within 1 working day, awesome.However I am seriously unimpressed with the lack of delivery packaging! It was sent in just a thin DPD bag, and the box for the phone is dented, affecting ...

Resolved! O2 have gone downhill!

I had a contract in my mums name and in sept paid off what o2 told me i owed (50 pound) and opened a new contact in my name and transfered my number. She asked me to cancel my direct debits for my old contract straight away so i did. Now they are tel...

Nokia 1.3

My phone recently fell into some water. I got it dried off, but now the battery doesn't seem to hold its charge as long. Also I'm having problems with the charger point in the phone. It doesn't fit snuggly anymore, so I battle to get it charged up. A...

Text fraud

Hi, I think this is the only way that I can contact O2.‭+44 7471 535940‬ - This number is using your brand and a website that looks like yours as a way of getting your customer bank details

Sim not delivered after 8 working days

Despite paying for a sim only contract since 20 May I have still not received the SIM card. The text received said it would arrive the next day (26th May) but no tracking number has been provided and I have already been billed for a sim I don't yet h...

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