General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

New handset advice

I am looking for a new handset. I am not the best at tech and currently have a three year old Sony Xperia. Prior to this handset I was used to Samsung. As with everyone my phone contains my life.Owing to remote working my phone has to contain a multi...

Credit Referrals Team

How long do the Credit Referals Team typically take to respond? The automatic reply states they typically respond with an outcome in 3 working days but I emailed them nearly 3 weeks ago and still no response ... Any advice/help is appreciated!

how would I go about giving a compliment

I upgraded my phone yesterday in the Solihull Touchwood store and had a brilliant experience with Jaspriya. I would really like her to be recognised for the excellent way she dealt with me

Calls to say I’ve missed called someone when I havent

Over the last week I have revived 2 calls from mobile numbers and people I don’t know claiming they have had a missed call from me. I’ve checked my outgoing calls and nothing Is showing to suggest that I have made either of these calls. I’m concerned...

Billing Balance Email?

I've moaned previously about not being able to see what payment i owe without having to search high & low... For some reason i've had a helpful email stating This month, there's no balance to pay on your Airtime Plan, you only have to make your Devic...

no signal

We live in Preston Paignton, we have had would you believe no signal since we think May 22 2021! 02 have told us thet have taken down a mast and getting a replacement site ready, they have told us they will update us on the 18 July! (message came a m...

Sim only%20deals

Hi. Looking to change to a sim only deal when my current contract runs out . Any tips or pitfalls to be aware of ?

Idea I would like o2 on pay monthly.

The I would like o2 to do on pay monthly is air time volguer as I can't always have money on card but I do have money in cash a lot of the time. So that is why I thought of the idea.

EE v O2 network in Lowestoft area?

Is the O2 network a good switching option? Having been with EE for several years I'm considering a switch to O2, which seems to have better coverage in my area including a limited 5G zone in town. Would a switch to a 5G SIM only deal (I own my 5G rea...

Another new phone

I was testing SIM Free TCL 20 SE 64GB Mobile Phone - Nuit Black Was glad to be testing the phone because my S50 kept overheating and taking hours to come back on and i was struggling and had been looking at phones. Well after testing the phone for ne...