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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Awful signal

Hi.I purchased a Samsung galaxy s10 plus in June, after having a Samsung s7.My signal indoors used to be fine, but since upgrading my indoor signal is awful.I've signed up to three years with O2, and I'm sick and tired of being fobbed off.

O2 Travel inclusive zone - still awful

Currently in New York. 3rd time using travel inclusive zone. Still unusable, had to leech off of my friend of Vodafone’s hotspot. Doesn’t work whatsoever, moving to Vodafone when I get back. Recommended to buy a local T-Mobile or att sim by O2 rep as...

Scooty997 by Level 2: Apprentice
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Live chat offline

Is live chat offline to everyone or is it just me please? I really need to contact them and can't call them from my phone just now.

Jenniwren by Level 1: Joiner
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Resolved! Debit card contantly declined

HelloI am trying to buy some data for my mobile broadband dongle and my debit card has been declined about 7 times.Phoned bank and they see the declines and they say it is O2...was put through to bank fraud department and they say no problems on acco...

Anonymous by Not applicable
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  • 17 replies
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Opensignal 4G coverage report

Opensignal have released their latest network experience report, and it's mixed results for o2.Despite improving on several fronts, they were well behind EE on most scores.Link to the report (and the website I fpund it on):https://5g.co.uk/news/ee-be...

gmarkj by Level 66: Unequalled
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E Sim in Iphone

Just a quickie I activated my E-sim in my Iphone XS Max earlier today. Have to say it was quick and very simple to do. No more plastic sims for me.That's potentailly one less piece of single use plastic. Just think if we all went e-sim how much plast...

jezza1234 by Level 12: Nimble
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  • 5 replies
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