General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 RECYCLING COMPLETE BREACH OF CUSTOMER TRUST - DO NOT USE!!!

To Whom It May Concern, At 14.53 today, I had a phone call with ‘Liam’ (he refused to provide a surname) who was dealing with my case. I am very upset with the way my phone recycling has been handled by O2. When I sent the phone to 02 for recycling, ...

Awful signal

Hi.I purchased a Samsung galaxy s10 plus in June, after having a Samsung s7.My signal indoors used to be fine, but since upgrading my indoor signal is awful.I've signed up to three years with O2, and I'm sick and tired of being fobbed off.

O2 Travel inclusive zone - still awful

Currently in New York. 3rd time using travel inclusive zone. Still unusable, had to leech off of my friend of Vodafone’s hotspot. Doesn’t work whatsoever, moving to Vodafone when I get back. Recommended to buy a local T-Mobile or att sim by O2 rep as...

Live chat offline

Is live chat offline to everyone or is it just me please? I really need to contact them and can't call them from my phone just now.

Resolved! Debit card contantly declined

HelloI am trying to buy some data for my mobile broadband dongle and my debit card has been declined about 7 times.Phoned bank and they see the declines and they say it is O2...was put through to bank fraud department and they say no problems on acco...

Opensignal 4G coverage report

Opensignal have released their latest network experience report, and it's mixed results for o2.Despite improving on several fronts, they were well behind EE on most scores.Link to the report (and the website I fpund it on):https://5g.co.uk/news/ee-be...

Wifi calling Dual sim iPhone 11 pro UK number from outside eurozone

So I have recently bought the dual sim phone and installed my O2 Esim (uk number) and then when I am in Japan I use my Japanese physical sim, I have the settings to have both lines active and use the Japanese sim for mobile data with Data roaming swi...

Interesting read

https://www.vice.com/en_uk/article/3kx4ej/sim-jacking-mobile-phone-fraud

Consoles : Playstation 5 vs. Xbox Scarlett (pure speculation)

Ok I was reading a little thing on Wired's website about Playstation 5. Whilst it all seems exciting I think until either xbox scarlett or ps 5 is still speculation. PS 5 for the moment uses SSD storage (customised) therefore fixed in place and not s...

E Sim in Iphone

Just a quickie I activated my E-sim in my Iphone XS Max earlier today. Have to say it was quick and very simple to do. No more plastic sims for me.That's potentailly one less piece of single use plastic. Just think if we all went e-sim how much plast...