new customer fibre connection

[btah133]

I AM NOT HAPPY!

I am a new customer, signed up at the O2 shop in Ashley Centre, Epsom on 13/08/2024 for a Volt package **********. Order **********. Full fibre broadband, home phone (***********) and mobile.

I went back to the shop the following day because I wanted want to give them the PAC for my phone (*********), to keep my old number (**********). The assistant was not interested  and told me to phone *********.  I did so today but found I could not speak to a human being! I feel my problems could have been solved in a few minutes if I could have spoken to an agent. Instead, it took me hours. This is extremely frustrating, but I managed eventually to discover the online form needed  to specify the PAC to retain my old number  I trust that will happen correctly in the next 2 days.

However, I was unable to register my other important request, to specify the actual connection day and time to Friday 30 August, in the morning.

Please take note of this request and confirm that you will complete the connection on 30 August.

This is NOT a good start to a new contract.

Bruce

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5]

@btah133 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

Guide: Migration & porting into O2  

[jonsie]

For fibre connection date you will need to contact Virgin

0345 454 1111