Terrible customer service. Went to the edgware branch of o2 to get a replacement sim card. did a security check, had id and bank card and got a sim card. all well and good.
gone home, contacted o2 to get the lost bar removed from my account when they told me that there was no new sim assoicated with my account
Hold on. i just got one. Now this is where it gets funny. I called the store and spoke to the person i dealt with when i came into store. He told me that he did all that he could and couldnt do any more. the only thing he could do was issue another sim 2 days after due to you being unable to issue sims after 24 hours and all the pollava. he was incredibly rude and wasnt bothered to check anything. just complete nonsense. god know where they get these peoople from.
so i entered a live chat soon afterwards to get some further information and hopefully talk to somone reasaonable. so i was asked the normal questions
post code, name, phone number and security questions
and then wollop. the mast is down in your area.
Sorry
the mast is down in your are sir
you can check you network here
is there anything i can help you with
thats not what i asked
(long pause)
Honestly, dont get me wrong i love o2. tu go is probably one of the best things out there. but the people at customer servicce position are absolutely rubbish. the problem is theres no one to really get anything sorted out. yes anyone can sell an iphone contract especially when the person who comes in already is intending to buy one. But when it comes to actually helping or solving problems. These people are clueless. i did eventually go to another branch of o2. Store manager came and sorted out my problem there and then. what a gent. Honestly, finally someone who actually know what theyre talkign about.
But yes. not the best expereience
